Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ireta Grosvenor

Maricopa,AZ

Summary

Reliable and enthusiastic Office receptionist offering 35 years of experience in efficient front desk management. Adept at prioritizing tasks, maintaining organization and optimizing workflow.

Overview

25
25
years of professional experience

Work History

Checkout Receptionist

Ironwood Cancer And Research Center
Chandler, AZ
06.2022 - 05.2023
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Maintained confidentiality of information regarding clients and company.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Scheduled chemotherapy appointments and made calendars for the patients.
  • Knowledge of scheduling templates such as Carespace, clearwave and OncoEMR.
  • collect copays and payments and completed batch at end of day.

Receptionist

Northwest Medical Specialties
Tacoma, WA
03.2010 - 03.2020
  • Collected copay and payments on account from clients
  • Sorted, received and distributed mail correspondence between departments and personnel
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department
  • Provided clerical support to company employees by copying, faxing and filing documents
  • Balanced availability for physician schedules and maximum load levels when scheduling appointments
  • Invited patients to Follow my Health patient portal
  • Obtained records for NP and current established patients, schedule CT, MRI etc for patients and obtained insurance authorization from insurances for those imaging if necessary
  • Broad based knowledge of insurance plans including Managed care insurances

Front Desk Receptionist

Olympia Orthopaedic Associates
Olympia, WA
05.2020 - 05.2022
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Collected room deposits, fees, and payments.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Chemotherapy Scheduler

Northwest Medical Specialties
Tacoma, WA
06.1998 - 03.2010
  • Scheduled Chemotherapy for all patients, updated their calendars with infusion and MD appointment times
  • Scheduled port placements, MRI, Pet Scans etc and sent referrals and records to appropriate departments
  • Answered over 50 incoming calls, request interpreters for different dialects
  • Obtained records and x-rays for NP and established patients for office visits
  • Assisted MD with getting patients admitted to Hospital through Bed control
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.

Education

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West Virginia University
06.1977

High School Diploma - undefined

Fort Frye High School

Skills

  • Customer/Client relations
  • Documentation and reporting
  • Multi-line telephone systems
  • Security awareness
  • Scheduling
  • Verbal and written communication
  • Telephone skills
  • Multitasking strengths
  • Highly motivated and fast learner
  • Adaptable to new surroundings and situations
  • Problem-solving skills

Timeline

Checkout Receptionist

Ironwood Cancer And Research Center
06.2022 - 05.2023

Front Desk Receptionist

Olympia Orthopaedic Associates
05.2020 - 05.2022

Receptionist

Northwest Medical Specialties
03.2010 - 03.2020

Chemotherapy Scheduler

Northwest Medical Specialties
06.1998 - 03.2010

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West Virginia University

High School Diploma - undefined

Fort Frye High School

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Ireta Grosvenor