Zhana Parker
Pensacola
Summary
Developed outstanding communication and organizational skills in fast-paced, customer-focused environment. Skilled in managing schedules, handling inquiries, and providing top-notch service. Looking to transition into new field where these transferable skills can contribute to team success and overall efficiency.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
Work History
Receptionist / Checkout Concierge
Dynamic Pain and Wellness
05.2020 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Cashier /Customer Service Representative
Opps Alley Entertainment Center
02.2014 - 09.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Customer Care Representative
United Way Of Santa Rosa County
08.2011 - 05.2013
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Navigated multiple computer systems and applications to find information.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
Education
High School Diploma -
Milton High School
06-2013
Skills
- Organization skills
- Telephone skills
- Verbal and written communication
- Customer/Client relations
- Appointment management
- Reminder calls
- Microsoft Excel
- Call center experience
- Customer satisfaction measurement
- Time management
- Data entry
- Cash Handling
Timeline
Receptionist / Checkout Concierge
Dynamic Pain and Wellness
05.2020 - Current
Cashier /Customer Service Representative
Opps Alley Entertainment Center
02.2014 - 09.2019
Customer Care Representative
United Way Of Santa Rosa County
08.2011 - 05.2013
High School Diploma -
Milton High School
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