.Directs day-to-day patient care operations to ensure continuity, consistency, and quality across all clinical units and departments.
Assumes primary responsibility for patient advocacy while supporting the organization’s mission, goals, and objectives, as well as established policies.
Oversees the recruitment, hiring, training, credentialing, supervision, and performance evaluation of healthcare personnel. Promotes a supportive work environment that encourages staff engagement, professional growth, and retention.
Ensures the accuracy and integrity of medical records while maintaining compliance with health, safety, regulatory, and accreditation standards, including The Joint Commission requirements.
Implements and monitors Quality Assessment and Performance Improvement (QAPI) initiatives to improve patient outcomes, safety, satisfaction, and overall quality of care.
Collaborates with executive leadership in strategic planning, resource allocation, operational decision-making, and departmental budgeting.
Monitor clinical activities to identify both expected and unexpected risks.
Determine patient care quality improvement goals and objectives.
Analyzed patient feedback and care metrics to identify areas for improvement in service quality.
Collaborated with multidisciplinary teams to develop and optimize patient care programs.