Irfan MD
Chicago,IL
Summary
Creative Business Analyst with broad-based background in highly competitive and dynamic organizations. Recognized as decisive leader and excellent team player. Committed to forming strong, productive teams.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Business Analyst
New vision software
Hyderabad, Telangana
02.2022 - 04.2022
- Conducted market research to identify potential opportunities for new product development.
- Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
- Provided guidance on software design principles, coding standards, best practices, techniques, methods and toolsets used in the development lifecycle process.
- Developed reports using SQL queries to track progress against key performance indicators.
- Assessed potential risks, identified risk mitigation strategies, and implemented risk control measures.
Customer Support Associate
Amazon
Hyderabad, Telanagana
09.2020 - 02.2022
- Provided technical support to customers via phone, email, and chat.
- Resolved customer inquiries in a timely manner.
- Investigated and troubleshot customer issues to determine the best course of action.
- Responded to customer feedback and suggestions.
- Performed data entry into company databases.
Finance Intern
Thomas Reuters
Hyderabad, Telangana
06.2019 - 12.2019
- Developed financial models to analyze and assess the performance of investments.
- Performed ad-hoc projects such as budgeting and forecasting, variance analysis and cash flow projections.
- Analyzed historical financial statements for trends or insights into the business operations.
- Monitored daily stock prices fluctuations and created portfolio analyses for clients' portfolios.
Education
Master of Science - Business Analytics
Trine University
Angola, IN12-2023
Bachelor of Arts - Bachelor's of Commerce
Badruka College of Commerce&Arts
Hyderabad06-2021
Skills
- Database: My SQL,Excel
- QA Testing Tools: Jupyter
- Business Intelligence Tools: Tableau ,Power BI
- Programming Technologies: C, Python
- Documentation Tools: MS Office Suite,MS Word,MS power point
- Cloud tool:AWS
Accomplishments
- Got awarded in year 2019 for organizing a successful charity event
- Got awarded in year 2018 for winning debate.
- Improving customer satisfaction, increasing client retention, or managing a large number of customer accounts at (Amazon).
Certification
- AWS (Amazon Web Services) 2024.
- CBA (Certified Business Analyst)2023.
- CAP(Certified Analytics Professional)2023.
Timeline
Business Analyst
New vision software
02.2022 - 04.2022
Customer Support Associate
Amazon
09.2020 - 02.2022
Finance Intern
Thomas Reuters
06.2019 - 12.2019
Master of Science - Business Analytics
Trine University
Bachelor of Arts - Bachelor's of Commerce
Badruka College of Commerce&Arts
Similar Profiles
AMIT BISHTAMIT BISHT
Telecommunications Technician at CHROUS (NEW VISION SOFTWARE LTD)Telecommunications Technician at CHROUS (NEW VISION SOFTWARE LTD)
Shruti Rathnakar ShettyShruti Rathnakar Shetty
Solution Specialist - Data Protection at Essen Vision Software Pvt ltdSolution Specialist - Data Protection at Essen Vision Software Pvt ltd
Manzoor AhmedManzoor Ahmed
Senior Software Engineer at New Vision Software Consultancy Pvt LtdSenior Software Engineer at New Vision Software Consultancy Pvt Ltd
Londyn MartinLondyn Martin
Event Volunteer at South Shore International College Preparatory High SchoolEvent Volunteer at South Shore International College Preparatory High School
Mariyam KarimMariyam Karim
Cloud Engineer at Grindr LLCCloud Engineer at Grindr LLC