Iriayana Smith
Pewaukee,WI
Summary
Dynamic and compassionate professional with experience at Aurora West Allis Medical Center, excelling in patient care and HIPAA compliance. Proven ability to enhance patient satisfaction through effective communication and emotional support. Skilled in insurance verification and maintaining confidentiality, ensuring a trustworthy environment for clients.
Healthcare professional committed to delivering compassionate care and supporting patient needs. Proven ability to collaborate effectively with medical staff and adapt to dynamic healthcare environments. Reliable team player focused on achieving optimal patient outcomes through empathetic care and attention to detail.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Clerk
USPS
08.2019 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Patient Service Representative
Aurora West Allis Medical Center
01.2023 - 02.2024
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
Home Health Aide
More Than A Home
09.2020 - 02.2024
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
CSR, Sales
Kroger
11.2017 - 08.2019
- Built strong relationships with clients, leading to repeat business and referrals.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
- Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
Education
No Degree - Nursing
Milwaukee Area Technical College
Milwaukee, WI12-2026
Skills
- Patient care
- Meal preparation
- Personal hygiene assistance
- Feeding assistance
- Time management
- Vital signs monitoring
- Compassion and empathy
- Emotional support
- Complex Problem-solving
- Maintaining confidentiality
- Insurance verification
- HIPAA compliance
Certification
- CNA - Certified Nurse Assistant
- HHA - Home Health Aide
Languages
English
Native or Bilingual
Timeline
Patient Service Representative
Aurora West Allis Medical Center
01.2023 - 02.2024
Home Health Aide
More Than A Home
09.2020 - 02.2024
Clerk
USPS
08.2019 - Current
CSR, Sales
Kroger
11.2017 - 08.2019
No Degree - Nursing
Milwaukee Area Technical College
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