Irica Jackson
Summary
Experienced Registration Clerk providing reservation requests, information and excellent quality care for guests. Excellent customer service and interpersonal skills.
Overview
25
25
years of professional experience
Work History
Medical Massage Therapist
The Healing Brand
10.2018 - Current
- Customize each session depending on individual client's needs
- Communicate clearly with clients
- Provide 50-minute Post Op treatments, depending on suggested services.
- Maintained detailed records of clients'' medical histories and treatment progress.
- Supported the management team in marketing efforts to attract new clients and increase overall business revenue.
- Improved post-surgery recovery time through therapeutic lymphatic drainage massages.
Registration Specialist
Baylor Scott & White
08.2016 - 08.2018
- Enhanced patient registration accuracy by diligently reviewing and verifying information on registration forms.
- Worked with clinical staff, coding coordinators and billing department to resolve patient inquiries, billing and coding questions.
- Identified potential areas of improvement within the registration process by conducting regular audits of completed forms and records.
- Organized patient files, ensuring easy access for medical professionals while maintaining strict privacy standards.
- Assisted in developing educational materials related to the registration process for both staff members and patients.
Technical Help Desk Support Specialist/Team Lead/Order Processing
Advantix Solutions
09.2011 - 04.2016
- Achieved high first-contact resolution rates by utilizing strong technical knowledge and problem-solving skills.
- Configured hardware and granted system permissions to new employees.
- Developed and maintained an up-to-date knowledge base to provide accurate information and guidance to customers.
- Built strong relationships with clients through excellent communication skills and empathy toward their technical challenges.
- Conducted regular training sessions for new help desk staff, ensuring consistent quality of service across the team.
Administrative Assistant
Emrick Home Health
09.2007 - 12.2010
- Knowledge of medical claims billing ICD9 CPT code and QA patient's chart.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
C.N.A.
Q & A Health Services
05.2006 - 10.2007
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted patients with daily living activities, promoting independence and dignity.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Independent Contractor Marketing and Promotions
Contracted
01.1999 - 12.2006
- Field representative of Boston Markets, 360 Youth, Marlboro, NMNA and many more
- Marketing manager position in consumer product and manufacturing focusing on consumer demographics, market surveys, needs and trends
- DSL Internet Service Participates in events set-up and break-downs of each tour
- Communicate with accounts executives, assistants and projects coordinator.
- Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
- Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
Education
KW Healthcare Nursing School
Dallas, TXHands On Therapy School of Massage
10.2019
Med Aide Class -
Richland College
05.2009
Lake Highlands High School
06.1998
Skills
- Check in/out insurance verification Medical terminology
- Excel
- PowerPoint
- Medical Law and Ethics type 40-45 wpm
- Medicare/Medicaid HIPPA/OSHA Ten Key
- Claim form 1500 UB 92 Hospital Billing CPT, ICD-9
- Post Op (surgical procedures)
- Ethics and Professionalism
Functional Summary
Seeking a position in a challenging healthcare environment that offers growth potential and opportunities to continuously expand my knowledge in the medical feild to support your team.
References
References provided upon request.
Timeline
Medical Massage Therapist
The Healing Brand
10.2018 - Current
Registration Specialist
Baylor Scott & White
08.2016 - 08.2018
Technical Help Desk Support Specialist/Team Lead/Order Processing
Advantix Solutions
09.2011 - 04.2016
Administrative Assistant
Emrick Home Health
09.2007 - 12.2010
C.N.A.
Q & A Health Services
05.2006 - 10.2007
Independent Contractor Marketing and Promotions
Contracted
01.1999 - 12.2006
KW Healthcare Nursing School
Hands On Therapy School of Massage
Med Aide Class -
Richland College
Lake Highlands High School
Similar Profiles
Tasha M JeffreyTasha M Jeffrey
Founder and Mental Health Therapist at HEALING HEARTS, HEALING MINDS, LLCFounder and Mental Health Therapist at HEALING HEARTS, HEALING MINDS, LLC
Ankita PisalAnkita Pisal
Pharmacist support at Brand Institute, Brand Institute, IncPharmacist support at Brand Institute, Brand Institute, Inc
Ogenyi Ene EstherOgenyi Ene Esther
Content & Social Media Manager at Skin Care Brand And Interior Decoration BrandContent & Social Media Manager at Skin Care Brand And Interior Decoration Brand
Joline CarrawayJoline Carraway
Medical Massage Therapist at DFW Integrative Acupuncture & Physical TherapyMedical Massage Therapist at DFW Integrative Acupuncture & Physical Therapy
Sherri FitzwaterSherri Fitzwater
Medical Massage Therapist at Hartman Family Chiropractic & Wellness CenterMedical Massage Therapist at Hartman Family Chiropractic & Wellness Center