Irichel Pineda
Medford,NY
Summary
Dynamic bilingual professional with extensive experience at Zwanger-Pesiri Radiology, excelling in patient relations and medical terminology. Proven ability to enhance patient experiences through effective communication and attention to detail. Skilled in multitasking under pressure, ensuring seamless operations while maintaining HIPAA compliance and delivering exceptional customer service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Associate
Zwanger-Pesiri Radiology
New York
01.2025 - Current
- Coordinated patient scheduling, insurance verification, registration, and copay collection to ensure seamless patient flow
- Maintained accurate electronic medical records (EMR) to support efficient patient care and information retrieval
- Exhibited attention to detail and professionalism while managing multiple tasks in a fast-paced clinical environment
Ultrasound / MRI / CT Extender
Zwanger-Pesiri Radiology
New York
07.2023 - 12.2024
- Supported CT contrast preparation and performed IV removal to facilitate timely procedures
- Assisted radiology technologists with patient positioning and room setup to enhance safety protocols
- Maintained equipment sanitization and ensured patient comfort for claustrophobic individuals, improving overall patient experience
Manager Assistant
Clarke-Hess Communications
New York
01.2023 - 07.2023
- Oversaw inventory management, vendor communications, and scheduling to ensure seamless operations
- Coordinated administrative and logistical support for efficient day-to-day office operations
- Delivered excellent customer service while effectively multitasking in a deadline-driven environment.
- Utilized Microsoft Office (Excel, Word, Outlook) for documentation and correspondence
Medical Interpreter
Interactive Contact Center
Remote
10.2021 - 01.2023
- Interpreted in real time between Spanish and English in clinical and hospital settings
- Facilitated effective communication between patients and healthcare providers, enhancing patient understanding
- Utilized medical terminology and interpretation ethics to provide precise and respectful interpretations
- Maintained confidentiality and accuracy while upholding cultural sensitivity during interpretations
- Worked remotely to support communication efforts
Education
Degree - Architecture
Universidad Tecnológica Centroamericana (UNITEC)
Tegucigalpa, Honduras01-2021
High School Diploma - Science and Arts
Minerva Bilingual High School
Gracias, Lempira, Honduras01-2017
Skills
- Bilingual: English & Spanish
- Basic Life Support skills
- Patient Relations & Customer Service
- Medical Terminology & HIPAA Compliance
- Multitasking under pressure
- Patient assessment
- Microsoft Office Suite
- Attention to detail
- Problem solving
- Strong Verbal and Written Communication
Certification
- CPR Certified Responder, American Heart Association, 12/31/28
- Phlebotomy Certification, 03/31/26
Languages
Spanish
Full Professional
Timeline
Front Desk Associate
Zwanger-Pesiri Radiology
01.2025 - Current
Ultrasound / MRI / CT Extender
Zwanger-Pesiri Radiology
07.2023 - 12.2024
Manager Assistant
Clarke-Hess Communications
01.2023 - 07.2023
Medical Interpreter
Interactive Contact Center
10.2021 - 01.2023
Degree - Architecture
Universidad Tecnológica Centroamericana (UNITEC)
High School Diploma - Science and Arts
Minerva Bilingual High School