IRIE HASTINGS
Hampton,USA
Summary
Patient Transporter and Customer Service professional with 5 years of combined healthcare and retail experience, skilled in patient handling, conflict resolution, and efficient workflow coordination. Demonstrates strong verbal communication, teamwork, and organizational abilities, Seeking to apply hands-on care, problem-solving skills, and a service-oriented mindset to support patient safety and enhance operational processes.
Overview
5
5
years of professional experience
Work History
PATIENT TRANSPORTER
Piedmont Hospital
Fayetteville
01.2024 - 08.2025
- Carefully lifting patients from their beds and placing them into wheelchairs or moveable beds.
- Moving patients to different areas of the hospital, such as operating rooms, treatment areas, and special service departments.
- Optimized workflow by 30% through innovative data analysis techniques, enhancing team productivity.
- Streamlined patient transfers, boosting efficiency by 30% with innovative solutions.
- Demonstrated compassion and empathy while assisting patients, fostering a comforting environment that alleviated anxiety during transfers.
CUSTOMER SERVICE ASSOCIATE
Walmart
Locust Grove, GA
03.2020 - 10.2022
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
- Follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Developed and actualized customer service initiatives to decrease wait times.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Fostered a positive environment by actively listening to customer needs, enhancing satisfaction and loyalty through tailored solutions.
Education
BSN - Nursing
Chamberlain University
Georgia11.2028
HIGH SCHOOL DIPLOMA - undefined
Hampton High School
Hampton, GA05.2022
Skills
- Customer Service (Expert), Problem Resolution (Expert), Verbal Communication (Expert), Teamwork (Expert), Cash Handling (Expert), Organizational Skills, Guest Services (Expert), Hospitality (Expert)
Timeline
PATIENT TRANSPORTER
Piedmont Hospital
01.2024 - 08.2025
CUSTOMER SERVICE ASSOCIATE
Walmart
03.2020 - 10.2022
BSN - Nursing
Chamberlain University
HIGH SCHOOL DIPLOMA - undefined
Hampton High School