Irie Matthews
Baton Rouge,LA
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving.
Overview
3
3
years of professional experience
Work History
Security Officer
Allied Universal Security Services
11.2022 - 03.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Enhanced safety by conducting thorough and regular patrols of the premises.
- Responded quickly to incidents and assessed active situations for security concerns.
- Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.
Customer Service Cashier
Family Dollar
12.2021 - 10.2022
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Resolved customer complaints and maintained clean and tidy checkout area.
Customer Service Representative
The Home Depot Inc
03.2021 - 12.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
CCMA - Medical Assisting
Medical Training College
Baton Rouge, LA01.2025
High School Diploma -
Capitol High School
Baton Rouge, LA05.2021
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- Superior customer service
- Customer Service
- Patience and composure
- Cash Handling
- Customer Complaint Resolution
- Problem-solving abilities
- Computer Proficiency
- Conflict resolution techniques
Timeline
Security Officer
Allied Universal Security Services
11.2022 - 03.2024
Customer Service Cashier
Family Dollar
12.2021 - 10.2022
Customer Service Representative
The Home Depot Inc
03.2021 - 12.2021
CCMA - Medical Assisting
Medical Training College
High School Diploma -
Capitol High School
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