Irie Oppel-Booth
Hamlin
Summary
Dynamic manager with a proven track record at Salvatore’s Pizzeria, excelling in customer service and team leadership. Enhanced customer satisfaction through effective conflict resolution and staff training. Recognized for maintaining a safe, organized environment while maximizing performance during peak hours. Skilled in time management and decision-making to drive operational success.
Overview
4
4
years of professional experience
Work History
Manager
Salvatore’s Pizzeria
03.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
Toddler Teacher
JLU Childcare
11.2022 - 03.2024
- Assisted in maintaining a clean, organized classroom that met required health and safety standards according to state regulations.
- Created a safe, nurturing environment that fostered creativity, curiosity, and exploration among toddlers.
- Led small group activities designed to enhance language skills, fine motor abilities, and problem-solving techniques among toddlers.
- Provided structured daily routines that balanced physical activity, cognitive development, social-emotional growth, and rest periods.
Retention Specialist
Sutherland Global
11.2020 - 09.2021
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Built constructive customer relationships to improve loyalty and recommendations.
Education
HS Diploma -
Spencerport High School
Spencerport, NY06.2019
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Task delegation
Timeline
Manager
Salvatore’s Pizzeria
03.2024 - Current
Toddler Teacher
JLU Childcare
11.2022 - 03.2024
Retention Specialist
Sutherland Global
11.2020 - 09.2021
HS Diploma -
Spencerport High School
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