Irina Ciszczon
Reno,NV
Summary
Dedicated customer service representative with proven skills in problem resolution, conflict management, and client relations. Committed to enhancing customer satisfaction through effective communication and proactive issue resolution.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Trego-Dugan Aviation ( Contractor for Sun Country Airlines)
Reno, NV
02.2024 - Current
- Resolved customer inquiries effectively, enhancing overall satisfaction and loyalty. Assist passengers with reservations including preparation and completion of all paperwork for it.
- Following strict operational protocols and legal airtravel requirements. Being detail-focused to passenger documentation, such as visas,passports,other identification documents.
- User complicated computer system and ability navigate complex airline software interfaces.
- Collaborated with team members to streamline processes, improving response times for customer requests.
- Trained new hires on service protocols, fostering a knowledgeable and efficient team environment.
- Participated in regular meetings to share insights on customer trends and improve operational strategies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
Customer Service Representative
G2 Secure Staff ( Contractor for American Airlines ,baggage Claim Office)
Reno, NV
08.2023 - 01.2025
- Coordinate and handle customer service baggage and misplaced/lost baggage claims, providing reports to carriers.
- Met critical deadlines and effectively balanced all claims records.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Analyzed feedback to identify areas for service improvement and implemented necessary changes.
- Answered customer phone calls promptly to avoid on-hold wait times.
Customer Service Representative
Unifi Aviation ( Contractor for Delta Airlines)
Reno, NV
09.2021 - 08.2023
- Assist passengers in ticket sales. Knowing all procedures for unaccompanied minors,law enforcement officers. Monitoring and providing information about boarding,flights delays,cancellations .
- Being rational problem solver when issues arise,such as overbooked flights,missing passengers.
- Monitoring high-volume passenger traffic with consistency and accuracy to ensure timely service.
Clerical Associate
VanZantAuctions
Reno, NV
11.2020 - 09.2021
- Managed daily clerical tasks to ensure smooth auction operations.
- Organized and maintained auction documentation, ensuring accuracy and completeness.
- Coordinated communication between departments to streamline workflow processes.
- Implemented process improvements that enhanced operational efficiency and reduced errors.
- Oversaw inventory management, facilitating timely updates and accurate records.
- Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.
- Managed daily office tasks such as answering phones, scheduling appointments, and maintaining inventory levels to ensure smooth operations.
Customer and Inventory Service
Walmart
Highland, IL
10.2016 - 08.2020
- Counting materials,equipment,merchandise in stock.
- Reporting discrepancies between physical counts and computer records.
- Ensured timely delivery of products to customers through effective communication with shipping and logistics departments.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Lead of Department Trade and Management
City Hall of Togliatty
Togliatty, Russia
01.2003 - 02.2015
- Developed and implemented strategic initiatives aligned with organizational goals.
- Analyzed performance metrics to identify areas for improvement and drive results.
- Oversaw budget management, ensuring resource allocation met project needs effectively.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
Master of Science - Industrial And Civil Engineering
Togliatty State University
Russia,Samara RegionSkills
- Customer service
- Problem resolution
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Payment processing
- Client relations
- Customer satisfaction measurement
- Paperwork processing
- Critical thinking
- Data entry
- Customer relations
Languages
English
Full Professional
Russian
Native or Bilingual
Interests
- Adventure Travel
- Digital Art and Animation
- Knitting and Crocheting
- Tech enthusiast, passionate about exploring the latest advancements and innovations (AI )
- Animal Care
- Web Development and Design
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Documenting and sharing travel experiences
- Drone Piloting
- Reading
- Exploring various forms of art, such as painting and graphics to nurture creativity and personal growth
- Creating digital artwork using software like Photoshop
- I have a passion for photography and editing photos
Timeline
Customer Service Representative
Trego-Dugan Aviation ( Contractor for Sun Country Airlines)
02.2024 - Current
Customer Service Representative
G2 Secure Staff ( Contractor for American Airlines ,baggage Claim Office)
08.2023 - 01.2025
Customer Service Representative
Unifi Aviation ( Contractor for Delta Airlines)
09.2021 - 08.2023
Clerical Associate
VanZantAuctions
11.2020 - 09.2021
Customer and Inventory Service
Walmart
10.2016 - 08.2020
Lead of Department Trade and Management
City Hall of Togliatty
01.2003 - 02.2015
Master of Science - Industrial And Civil Engineering
Togliatty State University