IRINA RODRIGUEZ CUENCA
Jacksonville,Fl
Summary
Detail-oriented professional with over 10 years of customer service, operations, and administrative support experience. Proficient in customer communication, scheduling, invoice management, and inventory control. Currently enhancing English skills at Florida State College at Jacksonville while pursuing opportunities in Customer Service, Administrative Support, or Operations.
Overview
17
17
years of professional experience
Work History
Septic Services
Equaclean S.A
Ecuador, Portoviejo
10.2018 - 06.2025
- Managed customer service calls and scheduling to ensure timely service delivery.
- Prepared cost estimates for various service types to assist in pricing transparency.
- Use electronic invoicing systems and public procurement portals.
- Compiled quotations and administrative documentation to support service execution.
- Managed purchases and quotations for various services.
Customer Service Asistant
Tailoring Shop Trajes Inglesa
Ecuador , Portoviejo
02.2008 - 09.2018
- Managed customer communication and support, fostering positive relationships and enhancing service quality.
- Assisted customers with orders and services, ensuring satisfaction and timely resolutions.
- Processed customer payments, contributing to smooth transaction experiences.
- Maintained organized records of client orders.
Education
Physics And Mathematics - Physics And Mathematics
Colegio Nacional Portoviejo
Ecuador03-2001
Skills
- Invoice management and electronic billing systems
- Inventory control and organization
- Scheduling and route planning
- Operations and administrative support
- Microsoft Excel (data entry,records,reports)
- Team supervision experience
- Customer service and client communication
- Problem -solving and multitasking
- Bilingual communication
Timeline
Septic Services
Equaclean S.A
10.2018 - 06.2025
Customer Service Asistant
Tailoring Shop Trajes Inglesa
02.2008 - 09.2018
Physics And Mathematics - Physics And Mathematics
Colegio Nacional Portoviejo