Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Irina Vrabii

Berlin,NJ

Summary

My work experience began in the second year of college. Over the course of two years, as a customer service representative at ITN Moldova, I developed strong communication and problem-solving abilities in fast-paced service environment. I learned how to adapt to constantly changing needs and how to stay focused on achieving results through efficient and empathetic service.

Starting a new career in real estate after spending over 10 years as a stay-at-home mom feels like an incredible new beginning, and I’m thrilled to take on this new challenge. It’s a huge leap for me, but it feels like the right moment to invest in myself and my future. I’ve learned so much about communication, time management, and problem-solving over the years.. I’m ready to bring that experience into a field I’m truly passionate about. I’ve always had a passion for homes and design, and I’m ready to help others find the perfect place to call home!

Overview

1
1
year of professional experience

Work History

Customer Service Representative

ITN Moldova
10.2010 - 01.2012


  • Responded to customer requests for products, services, and company information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeated business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Education

Associate of Science - Accounting

Academy of Economic Studies of Moldova
Chisinau, Moldova
06-2013

Skills

  • Active listening
  • Critical thinking
  • Relationship building
  • Complaint handling
  • Team development
  • Account management
  • Customer relations

Languages

English
Romanian
Russian

Timeline

Customer Service Representative

ITN Moldova
10.2010 - 01.2012

Associate of Science - Accounting

Academy of Economic Studies of Moldova
Irina Vrabii