IRIS CONTRERAS
LAKEVIEW,Oregon
Summary
Bilingual Practiced Care Plan Coordinator dedicated to timely and accurate completion of patient assessments, supporting development of comprehensive care plans. Collaborates with interdisciplinary team in monitoring progress and adjusting plans to achieve target results. Observes resident care, recommending opportunities for improvements.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Clinic & Community Care Coordinator/CHW
Lake District Hospital
2022.01 - Current
- Provided crisis intervention when necessary, offering immediate assistance in urgent situations.
- Increased patient satisfaction through regular check-ins and support for their emotional wellbeing.
- Collaborated with multidisciplinary teams to provide comprehensive care for patients with complex needs.
- Connected patients to appropriate resources by maintaining an up-to-date knowledge of local services and programs.
- Reduced hospital readmissions by implementing effective follow-up procedures and monitoring patient progress.
Outpatient Services Coordinator
Lake District Hospital
2021.06 - Current
- Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
- Expedited approval process for scheduled infusions.
- Recognized for consistently achieving high levels of accuracy in processing complex authorization requests under tight deadlines.
- Facilitated smooth transitions between hospital discharge and home-based infusion care by coordinating all necessary support services for patients.
Spanish Medical Interpreter
Lake District Hospital
2019.01 - Current
- Provided interpretation services in office and telemedicine consultations, for Spanish-speaking patients.
- Served as an essential resource during emergency situations involving non-English speaking patients.
- Coordinated with case managers to ensure smooth transitions between facilities for Spanish-speaking patients receiving ongoing care.
Education
Associate of Science - Psychology
Barstow Community College
Barstow, CA06.2025
Skills
- Patient Advocacy
- Strategic Planning
- Progress Monitoring
- Case Management
- Empathy Development
- Organizational Skills
- Referral management
- Medical terminology understanding
- Multidisciplinary team collaboration
- Patient support
- Documentation and Recordkeeping
- Crisis Intervention
- Discharge Planning
- Community Resource Referral
- High-Risk Populations Identification
- Community Health Services
Certification
- Medical Interpreter
- Community Healthcare Worker
- First Aid/CPR Certified
- Certified Clinical Medical Assistant
Timeline
Clinic & Community Care Coordinator/CHW
Lake District Hospital
2022.01 - Current
Outpatient Services Coordinator
Lake District Hospital
2021.06 - Current
Spanish Medical Interpreter
Lake District Hospital
2019.01 - Current
Associate of Science - Psychology
Barstow Community College
- Medical Interpreter
- Community Healthcare Worker
- First Aid/CPR Certified
- Certified Clinical Medical Assistant
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