Outgoing individual with 20 years+ experience with HCM and HRIS. Excellent interpersonal skills and self-motivated. Can work well independently or as part of a team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Client Account Lead – Consultant
Ascend, Inc
02.2024 - Current
Working as a partner supporting UKG customers on every aspect of their lifecycle including, but not limited to setup, review, testing, launching, and supporting all UKG products.
Providing training and thorough consulting service to clients.
Partnering with different areas within the organization to provide optimal solutions to existing and potential clients.
Scoping project work and communicating accordingly.
Principal Solution Consultant
UKG, Inc
12.2022 - 02.2024
Becoming a trusted advisor with existing UKG customers to assist in achieving optimization of UKG's services including but not limited to UKG Pro, Taxes, Benefits, Recruiting, Onboarding, Integrations, UKG Learning, Performance Management, and all Time and Attendance products by assessing each module with the customer and providing knowledge transfer.
Assisting with filling in the gaps and helping customer base as well as Sales team understand how the products connect with one another.
Enabling customers to feel empowered and confident to be able to use UKG's full-suite solutions.
Creating and delivering presentations on various topics for customers either virtually or at UKG’s Annual conference, Aspire.
System Consultant
Ultimate Software, Inc
12.2018 - 12.2019
Engaging new clients in the activation phase of Ultimate's payroll product, Ultipro and ensuring deadlines are met successfully.
Discussing clients' needs through a discovery analysis in order to achieve the desired results.
Building databases based on the clients' requirements and complexity.
Supporting clients during the implementation process, and after they have successfully processed their first payroll with Ultipro.
Maintaining a portfolio for each client and their life cycle throughout the entire implementation process.
Time Management Consultant
Ultimate Software, Inc
04.2015 - 12.2018
Engaging new clients in the activation phase of Ultimate's time and attendance products, UTM and WFM, and ensuring deadlines are met successfully.
Discussing client needs and building databases based on the client's requirements and complexity.
Supporting clients during the implementation process, and after they have successfully processed their first payroll with both Ultipro Time Management and Ultipro.