Iris Deloach
Glennville,GA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Aldi
Statesboro, GA
09.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Assistant Store Manager
Tractor Supply
Claxton, GA
05.2021 - 08.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
Childcare Center Assistant Director
Anchor Pointe Christian Daycare
Glennville, GA
06.2016 - 04.2021
- Evaluated educational materials regularly to ensure they remained current, relevant, and age-appropriate for students'' needs.
- Implemented data-driven assessment tools to monitor student progress, adjusting curriculum plans accordingly to maximize learning potential effectively.
- Developed strong relationships with families, providing support and addressing concerns promptly and professionally.
- Organized successful fundraising events to generate additional revenue for program enhancements or facility upgrades.
- Streamlined daily operations for improved efficiency by optimizing staff scheduling and resource allocation.
- Managed budgeting and financial planning for the center, ensuring optimal use of resources while maintaining high-quality services.
- Promoted a positive learning environment with engaging activities, fostering emotional growth and social development.
- Led team meetings to discuss challenges, share best practices, and set goals for continuous improvement.
- Increased enrollment rates through targeted marketing efforts and community outreach initiatives.
- Served as a liaison between teachers, parents, administration, ensuring clear lines of communication about student progress or any issues that arose during the course of care provision at the childcare center.
- Collaborated with team members to develop comprehensive educational programs tailored to individual student needs.
- Consistently met licensing requirements by staying up-to-date with state regulations and implementing appropriate policies and procedures.
- Maintained safety standards in the center, conducting regular inspections and implementing necessary improvements.
- Enhanced parent satisfaction by implementing efficient communication strategies and regular updates on child progress.
- Continuously sought professional development opportunities for staff members to stay current on best practices in early childhood education.
- Oversaw daily administrative tasks such as managing attendance records, processing tuition payments, and maintaining student files in compliance with regulations.
- Assisted in hiring, training, and mentoring new staff members, fostering a supportive work environment that encouraged professional growth.
- Engaged with parents and families to build positive relationships for children to thrive.
- Operated under licensing guidelines to protect health, safety and well-being of children.
- Managed program paperwork and child records to comply with state requirements.
- Supervised and managed team of childcare professionals to guarantee highest standards of care.
- Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
- Furnished facility with supplies, equipment, food and materials to foster social and cognitive development.
- Monitored and observed child progress, interactions and behavior and reported findings to parents.
- Evaluated staff and offered guidance to enhance knowledge, skills, and professional development to optimize learning environment.
- Attended approved training and continuing education courses to maintain certifications.
- Developed relationships with community organizations to provide additional resources and services to families.
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Supervised childcare workers and oversaw facility to meet state requirements for education and training.
- Stayed current on guidelines to maintain compliant program operations.
Education
CPR, First Aid , Fire Safety
Southeastern Technical College
Vidalia, GA06.2017
High School Diploma -
Tattnall County High School
Reidsville, GA05.2004
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Retail Operations
- Inventory Control
- Customer Relations
- Store Organization
- Time Management
- Team Building and Leadership
- Store Opening and Closing
- Attention to Detail
- Customer Service Management
- Staff Supervision
- Team Management
- POS Systems
- POS systems operations
- Employee Scheduling
- Hiring and Training
- Goals and performance
- Mentoring and Coaching
- Employee Coaching
- Sales expertise
- Sales Techniques
- Sales Growth
- Sales Strategies
- Business development and planning
- Flexible Schedule
- Marketing and Promotions
- Performance Evaluations
- Systems and software expertise
- Human resource policies
Timeline
Assistant Store Manager
Aldi
09.2023 - Current
Assistant Store Manager
Tractor Supply
05.2021 - 08.2023
Childcare Center Assistant Director
Anchor Pointe Christian Daycare
06.2016 - 04.2021
CPR, First Aid , Fire Safety
Southeastern Technical College
High School Diploma -
Tattnall County High School