Iris E. Rodriguez
San Juan,Tx
Summary
Customer-focused candidate with a passion for utilizing excellent communication and interpersonal skills in a professional setting. Proficient in handling multipe reservations, seating arrangements, and payments to ensure smooth operations. Highly trainable and dedicated to fostering a warm and inviting atmosphere for my community. I'm looking for a role where I can invest myself fully, build a long-term future, and feel a strong sense of purpose in what I do each day.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Black Bear Diner
05.2025 - Current
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Took reservations and to-go orders by phone, answered customer questions, informed of accurate wait times, and menu items to drive sales.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Promoted business loyalty by fostering positive wholesome customer relationships.
Server Hostess
Applebee's Neighborhood Grill & Bar
09.2024 - 05.2025
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Cultivated warm relationships with regular customers.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Steri Tech/Receptionist
Growing Smiles Children's Dental Center
06.2021 - 07.2024
- Sterilized and maintained inventory of all medical instruments and equipment to ensure the highest level of sterilization for patients.
- Managed the front desk, greeting patients, scheduling appointments, and answering calls, providing excellent customer service and ensuring a smooth front office operation.
- Assisted doctors and nurses with patient care, including taking vital signs, scheduling follow-up appointments, and updating medical records.
- Provided administrative support, including data entry and record keeping, facilitating efficient and accurate communication between the office's staff and patients. Followed up with patients and staff to offer updates or solutions to ongoing inquiries.
- Properly code medical services, diagnosis, treatments, and more.
Program Assistant
Parks and Recreation
08.2018 - 08.2019
- Inform Assistant Director of any program delivery issues or concerns, maintenance concerns, or any issues that would be a deterrent to a safe, productive program setting.
- Conduct and maintain program documentation, including lesson plans, attendance, participant assessments, progress notes, evaluations and incident reports.
- Assist in assessing, planning, implementing and evaluating recreation programs and special events.
- Communicate instructions verbally to participants during the program, including but not limited to directives, technique and feedback.
- Implement and supervise safety/risk management protocols in a caring and fun environment for participants, volunteers and staff.
- Assist with preparing sites and equipment for activity/event, and with proper clean up and storage at the end of each activity/event.
Education
High School Diploma -
PSJA ECHS
San Juan, TX05-2019
Skills
- Dining room management
- Relationship building
- Friendly demeanor
- Reservation coordination
- Quality control analysis
- Patience
- Customer-Focused Service
- Phone Etiquette
Certification
Food Handlers Certified, TABC
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Restaurant Hostess
Black Bear Diner
05.2025 - Current
Server Hostess
Applebee's Neighborhood Grill & Bar
09.2024 - 05.2025
Steri Tech/Receptionist
Growing Smiles Children's Dental Center
06.2021 - 07.2024
Program Assistant
Parks and Recreation
08.2018 - 08.2019
High School Diploma -
PSJA ECHS
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