Iris Fajardo
China Spring
Summary
Dynamic customer service professional with extensive experience at Waco Shoe Company, excelling in conflict resolution and team development. Proven ability to enhance customer satisfaction through active listening and effective order processing. Skilled in Microsoft Excel and adept at managing high-stress situations, ensuring seamless service delivery and fostering positive client relationships.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Waco Shoe Company
Waco, TX
11.2025 - Current
- Assisted customers with inquiries and resolved issues effectively.
- Processed orders and managed returns efficiently, ensuring customer satisfaction.
- Maintained product knowledge to provide accurate information to customers.
- Collaborated with team members to enhance service delivery and resolve challenges.
- Trained new employees on customer service protocols and company policies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Personal Care Assistant
Self Employed
06.2013 - Current
- Assisted clients with daily living activities, promoting independence and comfort.
- Developed personalized care plans to address individual needs and preferences.
- Maintained accurate records of patient health and progress for review by healthcare professionals.
- Provided emotional support and companionship, enhancing client well-being and quality of life.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
- Coordinated with family members to ensure continuity of care and effective communication.
- Implemented safety protocols to prevent accidents and ensure a safe environment for clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
Receptionist
Placements Unlimited
Waco,tx
01.2017 - 03.2017
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Assisted clients and visitors with inquiries, providing accurate information promptly.
- Coordinated appointment scheduling, optimizing daily calendar for staff efficiency.
- Maintained office supplies inventory, facilitating timely replenishment to avoid shortages.
- Handled multi-line phone systems, directing calls to appropriate departments effectively.
- Supported administrative tasks, including filing and data entry, enhancing organizational workflows.
- Collaborated with team members to streamline communication between departments for improved service delivery.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted with planning office events and meetings for smooth execution.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Strengthened vendor relationships through regular communication and timely coordination of services.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
- Streamlined invoice processing to ensure timely payments and financial operations.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
- Scheduled office meetings and client appointments for staff teams.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Cashier
Wendys International
Waco, TX
03.2010 - 10.2010
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Assisted customers with inquiries, ensuring a positive dining experience through effective communication.
- Supported inventory management by monitoring stock levels and restocking supplies as needed.
- Implemented suggestions for workflow improvements that contributed to enhanced operational effectiveness.
- Resolved customer complaints promptly, fostering loyalty and satisfaction through attentive service.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School Diploma -
University High School
Waco, TX06-2013
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Computer proficiency
- Microsoft Excel
- Payment processing
- Microsoft outlook
- Scheduling
- Follow-up skills
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Order processing
- Team development
- Documentation
- Administrative support
- Microsoft Office Suite
- Microsoft PowerPoint
- Data collection
- Prioritization
- Staff training
- Quality control
- Clerical support
- Filing
- Customer education
- Product sales
- Product and service solutions
- Multi-line phone talent
- Coordination
- Assertiveness
- Order fulfillment
- Store maintenance
- Recordkeeping strengths
- Account updating
- Research
- Reading comprehension
- Spreadsheets
- Service upselling
- Proofreading
- Stock management
- Service standard compliance
- Document control
- Quality assurance controls
- Shipping and logistics
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Waco Shoe Company
11.2025 - Current
Receptionist
Placements Unlimited
01.2017 - 03.2017
Personal Care Assistant
Self Employed
06.2013 - Current
Cashier
Wendys International
03.2010 - 10.2010
High School Diploma -
University High School