Iris Gil

• Collected customer payments

in accordance with customer due date

Provided timely follow-up on payment arrangements

• Reviewed and maintained all customer information for assigned accounts

• Investigated and resolved customers disputes and escalated unresolved issues to management

• Meet and exceeded monthly collection goals

• Analyze and solve problems on a daily basis

• Locate and monitor overdue accounts, using computers and a variety of automated systems.

• Maintained accuracy of work by completing deep research and resolving variances.
• Collecting data from clients to process loan applications.
• Filed paperwork according to standard operating procedures and entered data points into tracking system.
• Reviewed incoming documents for accuracy and noted problems.
• Kept meticulous reports and documentation detailing daily processing activities, updated logs and submitted timely reports for supervisor review.
• Completed Verifications and Resolved customer problems with speed and professionalism to maintain high satisfaction ratings.

• Assessed conformance of potential adjustments with company structures and strategic goals.
• Checked transactions and reporting for compliance with regulatory standards and investigated discrepancies.
• Reviewed bank account statements to reconcile accounts by documenting correct financial information in general ledger.
• Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
• Calculated and verified all figures, caluclulations and documents.
• Greeted customers pleasantly and answered all account questions.
• Completed Verifications.

• Communicated with customers via telephone to answer questions, process transactions and resolve issues.
• Determined completeness of CPC packages, including recovery documentation, legal fees, valuations and lien searches.
• Evaluated financial statements and contacted institutions and customers to clarify details.
• Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times.
• Organized loan files, updated databases, prepared general correspondence and communicated with stakeholders.

• Organized and booked travel plans and itineraries, including transportation and overnight accommodations clients, staff and leaders.
• Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
• Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties.
• Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
• Greeted visitors, assessed needs and directed to appropriate personnel.