Iris Hunt
DeLand
Summary
Fully invested in building strong, motivated team to consistently deliver high-quality results against challenging targets. Documented success in supporting continuous improvement efforts and recommending measures to improve productivity. Strong technical and people management abilities.
Overview
3
3
years of professional experience
Work History
Shift Leader
Dunkin' Donuts
DeLand
12.2023 - 02.2025
- Guided crew members through tasks, ensuring clarity and respect in communications.
- Prioritized customer satisfaction by modeling exceptional service and driving team responsiveness.
- Resolved guest issues promptly and professionally to enhance overall experience.
- Monitored food quality, cleanliness, and service standards to maintain operational excellence.
- Ensured adherence to safety and sanitation procedures across all shifts.
- Reported equipment issues while suggesting improvements for enhanced efficiency.
- Controlled labor and food costs effectively during shifts to maximize profitability.
- Executed marketing initiatives per company policies to ensure compliance.
Hostess
Cooks Buffet Bakery Deland
DeLand
02.2022 - 03.2024
- Greeted guests warmly, ensuring a comfortable and valued experience.
- Addressed guest inquiries regarding menu items and restaurant operations.
- Managed seating arrangements and reservations
- Maintained an organized waiting list while balancing server workloads.
- Coordinated effectively with servers and kitchen staff to enhance dining efficiency.
- Monitored dining room flow, adjusting seating as needed to improve service.
- Assisted with bussing and serving during peak periods to support team efforts.
- Answered incoming calls, processed reservations, and provided essential information.
Education
Bachelor of Arts - Digital Arts
Stetson University
DeLand, FL05-2026
Skills
- Visual communication
- Problem resolution
- Team collaboration
- Customer service
- Decision-making capacity
- Team motivation
- Shift leadership
- Strong verbal and written communication
- Goal setting and tracking
- Team collaboration and leadership
Timeline
Shift Leader
Dunkin' Donuts
12.2023 - 02.2025
Hostess
Cooks Buffet Bakery Deland
02.2022 - 03.2024
Bachelor of Arts - Digital Arts
Stetson University
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