Alicia Cheeter
Greenville,Ms
Summary
To obtain a job where I can utilize and perfect my skill and experiences. With a supportive work environment, which will foster growth personally and professionally.
Overview
13
13
years of professional experience
Work History
Shift Leader
Little Caeser's Pizza
08.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Personal Care Aide
Total Healthcare Services
08.2020 - 09.2021
- Assist the elderly, convalescents, or persons with disabilities with daily living activities in the person’s home or in a care facility.
- Maintained a safe and clean environment for clients, reducing health risks and promoting overall wellbeing.
Customer Service Representative
Advanced call center technologies
01.2021 - 05.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Tier 2 Technical Advisor
Apple
12.2018 - 11.2020
- Advanced Customer Service Specialist with a vast knowledge of web applications, software and framework seeking to assist clients in all troubleshooting endeavors.
Shift Manager
Krystal
05.2014 - 10.2018
- Work with members of the management team in ensuring the compliance with company standards in all areas of operations including product preparation and delivery, customer service, facilities maintenance, and financial.
Customer Service Representative
AT&T
08.2011 - 02.2014
- Respond to customer queries about ATT services, equipment, promotions, roaming and billings
- Enhance customer retention and satisfaction by providing outstanding and prompt customer services
- Take customer calls and complete service orders
- Understand customer needs and recommend appropriate products and rate plans.
Education
Bachelor of Arts - Child studies
Mississippi, Mississippi05.2015
High School Diploma -
Greenville, Ms05.2011
Skills
- Active Listening
- Visual communication
- Time Management
- Problem Solving
Timeline
Shift Leader
Little Caeser's Pizza
08.2022 - Current
Customer Service Representative
Advanced call center technologies
01.2021 - 05.2021
Personal Care Aide
Total Healthcare Services
08.2020 - 09.2021
Tier 2 Technical Advisor
Apple
12.2018 - 11.2020
Shift Manager
Krystal
05.2014 - 10.2018
Customer Service Representative
AT&T
08.2011 - 02.2014