Iris Johnson
NASHVILLE,TN
Summary
Dynamic leader with a proven track record at John Lane Studio, enhancing customer satisfaction and optimizing cash flow. Expert in small business operations and customer relations, I've driven success through strategic sales strategies and effective policy implementation. Skilled in fostering professional growth and achieving significant customer retention.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
17
17
years of professional experience
Work History
Property Manager/Project Manager
Emerald Housing Management
11.2024 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
Co-Owner/Salon Manager
John Lane Studio
03.2012 - 06.2024
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Mentored employees to improve work performance, promoting professional development and growth within the company.
- Handling client complaints and resolving issues.
Assistant Manager
Bebe
08.2008 - 08.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
BBA - Business Administration
University of Tennessee, Chattanooga
Chattanooga, TN05-2007
Skills
- Small business operations
- Customer Relations
- Policy and procedure implementation
- Sales Strategies
- Customer Retention
Timeline
Property Manager/Project Manager
Emerald Housing Management
11.2024 - Current
Co-Owner/Salon Manager
John Lane Studio
03.2012 - 06.2024
Assistant Manager
Bebe
08.2008 - 08.2012
BBA - Business Administration
University of Tennessee, Chattanooga
Similar Profiles
Ray ReubenRay Reuben
Director- Deal Structuring & Transaction Advisory at Emerald Wealth Management GroupDirector- Deal Structuring & Transaction Advisory at Emerald Wealth Management Group
Brandon BustillosBrandon Bustillos
Internship Student at Emerald Property Management ServicesInternship Student at Emerald Property Management Services
Javan GrayJavan Gray
GM at Emerald Property ManagementGM at Emerald Property Management