Lori Dashiell

• Manage two market rate properties totaling 80 units in Mill Valley, CA and Sausalito, CA, in a one-person office
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Project Manager overseeing 5 separate contractors during major renovations from bid process to completion
• Responsible for reporting through emails, meetings and written reports to regional manager & property owners including variance report, delinquency report, availability, leasing activity, reasons for not leasing, lease renewal and rent increase
• Conduct daily online marketing of all vacant units, respond to every lead, email and prospect phone call in a timely manner, conduct all prospect tours, processed all lease applications including credit reports, criminal background screening and more
• Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
• Developed, reviewed and submitted property operating and capital budgets.
• Trained and motivated leasing staff during bi-monthly trainings.
• Assured all documentation was completed then created the lease, scheduled the lease signing and move in walk through Proficient in Real Page, One Site, Active Building,
• Avid Exchange, Craigslist and various syndicated marketing sites Effective communication between contractors, vendors, local agencies, Residents, and ownership Responded to emergencies after hours

Aperto was formed by a group of US Residential employees who saw the need to keep a thriving Affordable Housing team together, after US Residential shifted their business focus to Conventional Housing outside of California. I was invited to stay on and assist in the creation of Aperto

• Managed a 62 unit gated and secure Senior Building, in an urban area, serving seniors age 55 & over, in the Affordable/Tax Credit Program
• Attended annual LIHTC trainings
• Reviewed property regulatory agreement regularly to assure compliance
• Compiled and presented all applications for residency to compliance department assuring applications & forms were all complete and straightforward, including all required proof
• Responsible for every aspect of running this property, from rent collection to leasing, maintaining waitlist to marketing property, budget oversite, purchasing, inspections, compliance with State, Local and Federal Laws, while communicating effectively, through face to face meetings & written reports, with the accet manager, regional manager, & accounting team.
• Assured residents annual recertification's were completed accurately & on time while maintaining an occupancy rate of 96 to 100% during my entire time with Aperto
• Utilizing outreach & research techniques I was able to source numerous outside businesses, volunteers & community agencies to bring presentations, events, classes & resources to the residents, at no cost to the owners
• Implemented a successful Resident Rewards Program
• I also lived onsite with responsibilities as Onsite/Resident Manager, such as responding to emergencies, alarms, and generally monitoring the property after normal business hours.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
• Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.

• Maintained an active and updated waitlist, conducted vacant unit tours, processed rental applications, handled confidential and personal information according best practices
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Coordinated with janitorial and engineering staff on maintenance and upkeep.
• Handled disciplinary actions, performance appraisals and terminations of company staff.
• Followed up on delinquent tenants and coordinated collection procedures.
• Created various documents such as the leases, house rules, parking addendum, courtesy letters, rules reminder cards, resources and referral flyers, event flyers, 30 day and 3 day notices, general correspondence and email
• Maintained all business and financial files, employee files and Page 2 of 5 resident files per State and Local laws as well as company policy and procedures assuring high to perfect scores at all in house and outside agency file audit
• Communicated effectively with all types of people
• Tracked & updated compliance calendrer as needed
• Reviewed property regulatory agreement regularly to assure compliance
• Created a community by introducing residents to each other, hosting events and presentation and encouraging resident to attend
• Abided by all income and rent limits set forth each year as well as utility allowances Balanced Resident accounts, implemented collection processes with agencies and resident behind on rent, processed accounts payable and receivable, implemented ordering and inventory procedures
• Improved retention rates resulting in higher profits.
• Handled terminations, performance evaluations and staff coaching to maintain top property operations.
• Inspected community common areas, apartment units and model appearance to address problems.
• Negotiated vendor contracts and presented to owners for approval.
• Reviewed financial forecasts, budget and operational goals.
• Maximized rental income while minimizing expenses through effective planning and control.

In 2014 I was promoted a second time and given the opportunity to manage a Below Market Rate property in San Francisco, living onsite and conducting regular office hours while I also continued to manage the Hartland Hotel as a Supportive Housing Manager

• Handled disciplinary actions, performance appraisals and terminations of company staff.
• Prepared specifications, solicited bids and approved subcontracts for building services.
• Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
• Followed up on delinquent tenants and coordinated collection procedures.
• This Below Market rate property housed 60 units & residents of lower incomes
• Tracked and updated compliance calendar as needed
• Regularly reviewed property regulatory agreement to assure compliance
• Assisted Residents and THC Housing Department with all annual recertification's including meeting with individual residents to go over their required paperwork/proof of income, answering questions & concerns regarding the recertification process & acting as liaison between residents & housing Dept
• Supervising one to 3 staff members I assured regular maintenance, cleaning and vacant unit unit turnovers were completed, to supervise
• Worked directly with San Francisco Mayors Office of Housing & Community Development and THC Case Management Dept, in addition to the lead accountant at THC
• Highlighting the need for numerous capital improvements, I was able to access approval & funding I oversaw the replacing of all functioning unit windows, common area flooring, installation of screens, community space paint and dryer duct cleaning
• Implemented community meetings, annual fire drill, pet safety meetings, recycling & composting trainings for residents & the now Annual New Years Dessert Buffet.

In 2012 I began working at THC managing an 87 unit Single Room Occupancy Hotel in San Francisco, CA Serving formerly homeless residents

• Supervising & holding accountable six to eight staff members, I introduced de-escalation techniques, clear communication skills & customer service tools to the teamt
• Attended meetings, scheduled events, processed resident complaints, reviewed video surveillance footage, created courtesy letters, and lease violations
• Reduced turnover 98% by enhancing training, motivation and engagement strategies with all employees.
• Developed vendor network of contacts to drive down costs and increase revenues.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
• Masterminded updates to workflows and revitalized teams to meet changing business needs and boost team member performance.
• Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented resident interactions and interventions in electronic charting systems.

After my first year at THC, I was promoted to a larger Single Room Occupancy Hotel incorporating 150 residential units, 4 commercial spaces, & eight to twelve staff members

• Incorporated monthly tenant/management meetings as well as fun community events for residents
• Carried out administrative tasks
• Oversaw maintenance projects, attended building inspections & worked with facilities & operations department.
• Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
• Researched possible fraud cases by scrutinizing bank statements and reconciling statements with reported income sources.
• Maintained database of housing resources, landlords and management companies.
• Coordinated with local agencies to provide housing and prevent homelessness.
• Calculated tenant rent amounts to prepare leases and contracts.
• Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
• Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
• Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
• Cleaned up files regularly by removing outdated information for archival or disposal.

• Managed 16 to 20 properties in my portfolio through out Oakland area in challenging neighborhoods
• Also lived at one property as onsite/resident manager
• Responsible for marketing vacant units, showings, leasing, rent collection, conflict resolution w residents, worked directly with vendors and contractors, outside case managers, property owners, real estate agents
• Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
• Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
• Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
• Handled disciplinary actions, performance appraisals and terminations of company staff.
• Verified income, assets and expenses and completed file tracking sheet for each applicant.
• Prepared specifications, solicited bids and approved subcontracts for building services.

• Managed 16 properties in my portfolio throughout Oakland, CA in challenging neighborhoods - serving residents of low socioeconomic status
• Scheduled
• Owner, CFO & Manager travel in multiple time zones
• Page 4 of 5
• Administered records management best practices for financial records of the business as well as employee and resident files
• Answered multi line phones
• Negotiated contracts with outside vendors
• Oversaw various renovation & construction projects to completion
• Coached staff
• Trained in Cal OSHA standards, Reasonable Accommodations and Fair Housing
• Lived onsite as Resident Manager at one property
• Responsible for marketing vacant units, conducting tours, creating leases, rent collection, & conflict resolution w residents
• Worked directly with vendors and contractors, case managers, property owners & City of Oakland.
• Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
• Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
• Trained and motivated leasing staff during bi-monthly trainings.
• Introduced prospective tenants to types of units available and performed tours of premises.