Iris Leonard
Cleveland,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Senior Operations Account Processor
U.S. Bank
02.2022 - Current
- Conduct analysis of the business need and ensure assigned vaults have adequate funds to fill customer cash orders
- Responsible for overseeing daily operations (CIT, CTR, etc.) for Extended Network vaults within the CSEN market
- Independently makes time sensitive, risk-based decisions of financial or other considerations (such as cash ordering from the FED up to $50MM for assigned vaults)
- Consults with internal and external partners to provide resolutions to any customer related issues
- Excellent verbal and written communication skills.
Business Operations Analyst
U.S. Bank
07.2018 - 02.2022
- Conduct analysis of the business need and courier scheduling
- Create verbal and written presentations
- Strong project management skills (analysis, forecasting, planning)
- In-depth knowledge of policies, procedures and regulatory requirements for business unit
- Excellent verbal and written communication skills
- Conduct financial analysis for billing
- Implemented and drafted procedures for implementing daily processes within the department.
Work Coordinator
U.S. Bank
11.2012 - 07.2018
- Thorough knowledge of computer applications and/or the equipment used in the assigned area
- Good customer relations skills
- Advised prospective employees on various tips and tricks that would assist them in gaining employment within the organization, assisted in development
- In charge of scheduling, as well assigning tasks to the staff
- Effective verbal and written communication skills
- Well-developed ability to identify and resolve/escalate problems
- Demonstrated leadership and supervisory skills.
Teller Supervisor
U.S. Bank
09.2010 - 11.2012
- Conduct customer deposits, withdrawals, and cashing checks
- In charge of All teller functions
- In charge of scheduling
- Assisted in the onboarding process, conducted initial interviews of applicants
- Provide excellent customer service and assist patrons with financial management by offering new CDs, money market checking accounts, and retirement funding
- Resolve customer issues and document dispute requests
- Handle business banking
- Delegate multiple tasks for staff.
Education
Industrial-Organizational Psychology/Master’s Degree - Industrial And Organizational Psychology
University of Phoenix
Cleveland, OH06.2024
Human Resources Management/ HRM Certificate/Master’s Degree - Human Resources Management
University of Phoenix
Cleveland, OH04.2021
Human Resource Management/Bachelor’s Degree - Human Resources Management
University of Phoenix
Cleveland, OH04.2018
Skills
- General Ledger
- Time management abilities
- Continuous Improvement
- Adaptability
- Written Communication
- Paperwork Processing
- Professional Demeanor
- Presentation Skills
- Bank Reconciliation
- Administrative Support
- Organizational Skills
- Customer Satisfaction
- Processing Customer Requests
- Microsoft Office
- Analytical and Critical Thinking
Affiliations
Strategic Human Resource Management (SHRM) Cleveland, OH Division
National Society of Leadership and Success (NSLS) University of Phoenix
Timeline
Senior Operations Account Processor
U.S. Bank
02.2022 - Current
Business Operations Analyst
U.S. Bank
07.2018 - 02.2022
Work Coordinator
U.S. Bank
11.2012 - 07.2018
Teller Supervisor
U.S. Bank
09.2010 - 11.2012
Industrial-Organizational Psychology/Master’s Degree - Industrial And Organizational Psychology
University of Phoenix
Human Resources Management/ HRM Certificate/Master’s Degree - Human Resources Management
University of Phoenix
Human Resource Management/Bachelor’s Degree - Human Resources Management
University of Phoenix
Similar Profiles
Kathryn MilburyKathryn Milbury
CRE Credit Analyst at U.S. BankCRE Credit Analyst at U.S. Bank
Maurice RobinsonMaurice Robinson
Client Relationship Consultant at U.S. BankClient Relationship Consultant at U.S. Bank
Andy WallpherAndy Wallpher
Senior Fraud Analyst at U.S. BankSenior Fraud Analyst at U.S. Bank
ROBERT HANSONROBERT HANSON
Client Relationship Consultant 4 at U.S. BankClient Relationship Consultant 4 at U.S. Bank
Douglas StumpflDouglas Stumpfl
Regional Sales Manager at Weh Technologies, Inc.Regional Sales Manager at Weh Technologies, Inc.