Iris Lowe
Farmington Hills
Summary
Professional office support specialist with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Strong focus on team collaboration, with adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations and achieving results.
Overview
17
17
years of professional experience
Work History
Office Assistant
Michigan Ear Institute
Farmington Hills, MI
08.2024 - Current
- Managed office operations to ensure efficient workflow and support for clinical staff.
- Coordinated patient scheduling, improving appointment management and reducing wait times.
- Developed and maintained filing systems for patient records, enhancing data retrieval efficiency.
- Assisted in billing processes, ensuring accuracy in insurance claims submission and follow-up.
- Trained new administrative staff on office procedures, fostering a collaborative work environment.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Child Care Provider/Babysitter
JRLowe&Associates
Farmington Hills, MI
01.2009 - Current
- My main role is to provide childcare to those in need.
- Another portion of this job allowed me to not only assist but coordinate youth programs and lessons for various activities and courses.
- Within this position I coordinate community events and facilitate in helping youth complete community service requirements.
- The children ranged from infancy to young adults that were under my care.
Child Care Teacher
Jewell’s Gems Academy
Nashville, TN
07.2020 - 10.2020
- Established lesson plans for the classroom to ensure that each child were learning and reaching their developmental goals.
- Provide care for the children in need, at times it would be 3-5 infants within my care.
Fuel Clerk
Kroger Stores
Nashville, TN
09.2017 - 08.2018
- Maintained clean and sanitized areas for customers at pumps.
- Handled account and register information; able to close and open the fuel center.
- Access into workstation and main Kroger building.
- Train new cashiers on the register and around the work areas.
Cashier/Customer Service
Kroger Stores
Novi, MI
10.2015 - 08.2017
- Maintain a clean work area while checking out the customers in a timely manner.
- Create a friendly and kind work and shopping experience for those around.
- I was trained to do the self-checkout within the store. Only a few people are trained to do the self-checkout line due to the number of machines needing to be monitored as well as the difference in software.
- At the fuel station as a team lead I:
- Maintained clean and sanitized areas for customers at pumps.
- Handled account and register information; able to close and open the fuel center.
- Access into workstation and main Kroger building.
- Train new cashiers on the register and around the work areas.
Education
Bachelors of Psychology -
Tennessee State University
02.2026
High School Diploma - undefined
Southfield High School
06.2012
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
- Verbal communication
- Organizing and categorizing
- Resourceful
Timeline
Office Assistant
Michigan Ear Institute
08.2024 - Current
Child Care Teacher
Jewell’s Gems Academy
07.2020 - 10.2020
Fuel Clerk
Kroger Stores
09.2017 - 08.2018
Cashier/Customer Service
Kroger Stores
10.2015 - 08.2017
Child Care Provider/Babysitter
JRLowe&Associates
01.2009 - Current
High School Diploma - undefined
Southfield High School
Bachelors of Psychology -
Tennessee State University