Iris Miller
Carthage
Summary
Dynamic professional with over 20 years of experience in operations management and team leadership. Skilled in conflict resolution and decision-making, driving efficiency and enhancing community engagement through effective program implementation.
Dynamic leader committed to enhancing community engagement and operational efficiency. Proven track record in decision-making, complex problem-solving, and effective communication, driving strategic initiatives that increase support for veterans and elevate customer satisfaction. NACVSO certified.
Overview
24
24
years of professional experience
Work History
VFW Canteen Manager
Hancock Co VFW Post 5117
Carthage, IL
08.2002 - Current
- Directed operational strategies to enhance community engagement and participation in events.
- Managed budget allocations and financial reporting for organizational sustainability and growth.
- Oversaw volunteer recruitment and training, fostering a strong team environment and service commitment.
- Implemented effective communication channels to ensure alignment between staff and community members.
- Developed program initiatives that addressed veteran needs, enhancing support services offered by the post.
- Evaluated operational processes, identifying opportunities for improvement in efficiency and effectiveness.
- Coordinated fundraising efforts, increasing resource availability for community outreach programs.
- Facilitated partnerships with local organizations, expanding post visibility and collaborative opportunities.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Farrowing Manager
Middle Creek Farms
Carthage, IL
03.2008 - 06.2019
- Supervised daily operations of farrowing facility, ensuring optimal piglet health and welfare.
- Implemented best breeding practices to enhance sow productivity and reduce mortality rates.
- Trained staff on animal husbandry techniques, fostering a culture of continuous improvement and safety compliance.
- Developed feeding schedules tailored to nutritional needs, promoting growth and overall herd performance.
- Managed inventory of supplies and equipment, streamlining procurement processes for operational efficiency.
- Analyzed production data to identify trends, driving strategic decisions for resource allocation and process improvements.
- Collaborated with veterinary staff to monitor herd health, implementing preventative care protocols effectively.
- Led initiatives to enhance biosecurity measures, significantly reducing disease incidence within the farm environment.
- Increased employee retention through effective training programs for farm staff and fostering a positive work environment.
- Improved piglet survival rates by closely monitoring the health and well-being of both sows and piglets.
- Ensured accurate record-keeping for tracking sow reproductive performance, individual piglet growth, and overall farm productivity.
- Assisted in breeding program development, focusing on genetic improvement to achieve desired production goals.
- Maintained high biosecurity standards to minimize disease risks and ensure optimal animal welfare.
- Enhanced overall productivity by implementing efficient farrowing practices and protocols.
- Optimized labor utilization during peak farrowing periods through strategic scheduling and delegation of tasks among team members.
- Implemented innovative methods for minimizing stress levels in sows during gestation to improve birth outcomes.
- Organized regular staff meetings to discuss ongoing challenges, share best practices, and foster open communication within the team.
- Acted as a liaison between farm owners and other stakeholders like consultants, veterinarians, or regulatory agencies to ensure seamless information flow.
- Conducted annual performance evaluations for employees, providing constructive feedback for continuous professional growth.
- Analyzed data trends from previous production cycles to identify areas of potential improvement in future seasons.
- Stayed current with industry trends and research findings related to swine management practices through attending conferences or reviewing literature resources.
- Collaborated with veterinarians to address health issues in a timely manner, reducing treatment time and improving herd health.
- Participated in industry events and networking activities to represent the farm''s interests, share knowledge, and stay informed about emerging trends or opportunities.
- Planned, directed, delegated and performed daily chores for farm.
- Evaluated animal feed rations to deliver maximum intake and daily gain to reduce overall cost per head.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Education
Medical
Carl Sandburg College
Galesburg, IL05-2006
No Degree - Cosmetology
Carl Sandburg College
Galesburg, IL08-2004
Fire Firghter I &II And Paramedic - Emergency Services
Southeastern Community College
Lillington, NC06-2001
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff management
- Staff training and development
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Operations management
- Project management
- Customer relationship management (CRM)
- Performance management
- Staff development
- Shift scheduling
- Policy implementation
- Conflict resolution
- Workforce management
- Performance evaluations
- Product management
- Key performance indicators
- Expectation setting
- Emergency response
- Clear communication
- Safety procedures
- Employee onboarding
- Coaching and mentoring
- Data analysis
- Partnership development
- Change management
- Vendor management
- Regulatory compliance
- Disciplinary techniques
- Skype
- Cross-functional team management
- Teamwork and collaboration
- Computer skills
- Effective communication
- Problem resolution
- Positive attitude
- Adaptability and flexibility
- Attention to detail
- Multitasking
- Multitasking Abilities
- Excellent communication
- Problem-solving
- Organizational skills
- Work Planning and Prioritization
- Hiring and training
- Managing operations and efficiency
- Scheduling and coordinating
- MS office
Timeline
Farrowing Manager
Middle Creek Farms
03.2008 - 06.2019
VFW Canteen Manager
Hancock Co VFW Post 5117
08.2002 - Current
Medical
Carl Sandburg College
No Degree - Cosmetology
Carl Sandburg College
Fire Firghter I &II And Paramedic - Emergency Services
Southeastern Community College