Iris Morales
Moorpark,CA
Summary
Accomplished Health Center Manager at Clinicas Del Camino Real, adept in healthcare administration and fostering patient relations. Spearheaded quality improvement initiatives, enhancing patient satisfaction and operational efficiency. Demonstrates critical thinking and effective communication, ensuring regulatory compliance and high-quality service.
Overview
12
12
years of professional experience
Work History
Health Center Manager
Clinicas Del Camino Real
Moorpark, CA
11.2021 - Current
- Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
- Streamlined health center operations for enhanced efficiency, optimizing staff schedules and resource allocation.
- Maintained open lines communication with staff, addressing any concerns or issues effectively and fostering positive work environment.
- Oversaw regulatory compliance efforts, maintaining up-to-date knowledge of industry standards and facilitating necessary audits or inspections.
- Managed financial aspects of the health center, ensuring budget adherence and cost-effective service delivery.
- Evaluated performance metrics regularly to identify areas of improvement in both clinical care provision as well as administrative processes within the health center.
- Optimized space utilization within the facility to accommodate increasing patient loads while maintaining a comfortable environment for all visitors.
- Ensured consistent delivery of high-quality patient care through regular review meetings with clinical team members where best practices were shared.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
Medical Office Manager
South Valley Hospice Services
Agoura Hills, CA
09.2019 - 12.2020
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Addressed and remedied all patient or team member issues.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Facilitated communication between medical staff members to maintain a cohesive team focused on providing exceptional patient care.
- Managed financial aspects of the office including budgeting, forecasting, and expense tracking to optimize profitability.
- Reduced overhead costs by identifying areas for improvement in supply management and negotiating contracts with vendors.
- Completed bi-weekly payroll for 20 employees.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
Social Services Director
Thousand Oaks Post Acute
Thousand Oaks, CA
04.2019 - 09.2019
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Referred families to shelters, legal resources, and educational programs.
- Implemented data-driven decision-making tools to track progress towards program goals and outcomes.
- Improved communication between departments through the implementation of cross-functional teams and regular meetings.
- Led a multidisciplinary team of professionals in the design and delivery of client-centered services.
- Assisted in providing coverage in other Departments including ; Central Supply, and Activities Department.
Director of Social Services
Five Star Senior Living
Thousand Oaks, CA
06.2012 - 03.2019
- Established preliminary and comprehensive assessment for social service needs of patients in Skilled Nursing.
- Ensured compliance with regulatory requirements by diligently monitoring policies and procedures within the department.
- Implemented data-driven decision-making processes, resulting in more targeted and effective interventions for patients.
- Provided crisis intervention support when needed; demonstrating empathy, compassion and resourcefulness to serve clients in times of distress.
- Constructed short- and long-term planning to improve client programs.
- Delegated authority and responsibility to department personnel.
- Led performance improvement projects based on QAPI efforts.
- Referred families to shelters, legal resources, and educational programs.
- Collaborated with department managers to correct and improve services.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve issues.
- Served as the Grievance Coordinator for the site.
- Coordinated safe discharges and assisted with placements post discharge.
- Worked collaboratively with DME companies, and Home Health Agencies to ensure patient's needs were met.
Education
Bachelor of Arts - Sociology
California State University - Northridge
Northridge, CA06.2012
High School Diploma -
Moorpark High School
Moorpark, CA06.2007
Skills
- Quality Improvement
- Patient Relations
- Healthcare administration
- Critical Thinking
Languages
English
Native or Bilingual
Timeline
Health Center Manager
Clinicas Del Camino Real
11.2021 - Current
Medical Office Manager
South Valley Hospice Services
09.2019 - 12.2020
Social Services Director
Thousand Oaks Post Acute
04.2019 - 09.2019
Director of Social Services
Five Star Senior Living
06.2012 - 03.2019
Bachelor of Arts - Sociology
California State University - Northridge
High School Diploma -
Moorpark High School