Iris Ramos
College Station,TX
Summary
Highly skilled and dedicated costumer service professional with two years of experience in delivering exceptional support and satisfaction to clients. Proficient in handling diverse costumer inquiries,resolving issues efficiently,and ensuring positive experiences.
Demonstrates ability to communicate effectively,build rapport , and adapt to various costumer needs and preferences. Committed to maintaining high standards of service excellence while contributing to team success.
Overview
2
2
years of professional experience
Work History
Costumer Service Representative
HEB Grocery Store
Bryan, TX
05.2022 - Current
- Increased average transaction by 15% through efficient scanning and cash handling techniques,resulting in reduced wait times for costumers and improved overall satisfaction scores.
- Proficient in persuading and listening to individuals through active engagement and empathic communication,fostering strong rapport and effectively addressing concerns to achieve mutually beneficial outcomes.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support
Education
High School Diploma -
Travis B Bryan High School
Bryan, TX05-2022
Skills
- Courteous Demeanor
- Problem Resolution
- Conflict Resolution
- Computer Proficiency
- Payment Processing
- Coordination
- Adaptive Team Player
- Problem solving
- technical skills
Languages
Spanish
Native/ Bilingual
english
Native/ Bilingual
Affiliations
- Outdoor activities such as hiking and camping
- Volunteers in community pantries
- Likes running
- plays various instruments
Timeline
Costumer Service Representative
HEB Grocery Store
05.2022 - Current
High School Diploma -
Travis B Bryan High School
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