Melody Gomez De Saldana
Phoenix,AZ
Summary
Dynamic customer service professional with a proven track record at Horizon, excelling in customer satisfaction and relations. Leveraging critical thinking and active listening skills, I effectively resolved issues and enhanced service quality, contributing to a significant improvement in customer experience. Proficient in data entry and call center operations.
Overview
2026
2026
years of professional experience
Work History
Costumer Service Representative
Horizon
- Assisted customers with questions and resolved issues promptly.
- Worked with team members to improve service quality and enhance customer experience.
- Supplied product details and offered suggestions to fulfill customer requirements effectively.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Section Head
CTDI - Communications Test Design
Material handler, shipping and receiving Training new employees
- Responded to customer requests for products, services, and company information.
Material Handler
GXO
03.2023 - 06.2025
Handling materials, shipping and receiving
Facilitated training sessions for new staff on cycle count procedures.
Education
High School Diploma -
North High
Phoenix, AZ05.1993
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Order processing
Timeline
Material Handler
GXO
03.2023 - 06.2025
Costumer Service Representative
Horizon
Section Head
CTDI - Communications Test Design
High School Diploma -
North High