Iris R. Socorro
Wesley Chapel,Florida
Summary
Customer service-oriented professional with 3 Years experience in leasing, 2 years in property management. 16 Years experience in retail management and 3 years in the service and hospitality industry. Well-able to multitask efficiently under various circumstances. 100% Success rate in Hiring and Development, Previous understudy to Regional ROTD (Recruiting, Onboarding, Training and Development). Teaching/ Education experience. Highly motivated and always willing to learn.
Ready to leverage training and experience to take on new professional challenges.
Overview
17
17
years of professional experience
Work History
Property Manager
Richman Property Services, Claymore Crossings Apts
4610 Claymore Dr. Tampa, FL 33610
03.2020 - Current
- Successfully trained 4 recruits in leasing within the first year of employment, including a Regional Manager
- Modified training module to current software usage and property regulations
- Establish and maintain rapport with tenants and provide personalized service
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Handled disciplinary actions, performance appraisals and terminations of company staff.
- Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
- Developed, reviewed and submitted property operating and capital budgets.
- Prepared specifications, solicited bids and approved subcontracts for building services.
- Developed and executed plan to achieve and maintain 98 or better rate of occupancy.
- Decreased operating costs 40% by implementing cost control procedures.
Visual Merchandiser
TARGET
1201 Co. Rd. 581 Wesley Chapel, Fl 33544
08.2018 - 01.2020
- Participated in job fairs conducted on site, acting as liaison to department heads due to keen eye for talent distribution
- Creating inspiring moments in-store presentations
- Projecting and reacting to store sales goals, top and bottom departments, inventory levels and guest shopping patterns
- Leverage daily interactions and visual priorities
Teacher
Kidspark
26240 Golden Maple Rd. Wesley Chapel, FL 33544
09.2017 - 08.2018
Flagship Store Department Manager
H&M
2223 North Westshore Blvd. Tampa, Fl 33607
10.2012 - 10.2016
- Lead ROTD (Recruiting, Onboarding, Training and Development) screening, interviewing, hiring, training, overseeing and developing staff, scheduling, staff needs, expected loss and termination
- 13-week plan, sales projection, and reaction to sales in accordance to profit and loss
- Loss prevention, shrinkage, inventory, monthly and global audits
- Accountable for pieces per garment, reorder, and sales for departments I am responsible for
- Control of profit and loss and Cash Office Responsible
- In Charge of 2 departments in store
- Setting and merchandising departments per standards and sales, and overall look of both departments
- Served as a “lighthouse” to all staff and leaders alike.
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
H&M Hennes & Mauritz
Tampa, FL
06.2023 - Current
- Increased sales, profitability and efficiency by investing in the proper channels and improved operational productivity. Resulting in a 28% increase in the first 3 months and a 65% increase to LY.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
Assistant Manager
Talbots
1007 S. Rampart Blvd. Las Vegas, NV 89145
05.2010 - 05.2011
Assistant Manager
Mango NY Inc
3200 S. Las Vegas Blvd. Las Vegas, NV 89109
01.2008 - 01.2010
- Created a system for more manageable and organized merchandise in stock, creating efficiency and convenience for staff
- Improving customer service and store operations, and has been implemented as a standard in all Mango stores worldwide
- Actively sought out and recruited potential talents to contribute to a well balanced and effective team
- Initiated, Organized and Executed participation in MAGIC (Men’s Apparel Guild In California) trade show and PROJECT convention, that successfully resulted in a partnership with Jcpenney therefore increasing marketability to a broader demographic and profitability.
Education
Bachelor of Fine Arts - Fashion Design
International Academy of Design And Technology
2495 Village View Dr. Henderson, NV 890742008
Skills
- Communication, Coordination, Customer Satisfaction, Teamwork
- Leadership, Instructing, Negotiation, Decision
- Time Management, Analytical, Strategic, Scheduling
- Writing, Research, Critical Thinking, Conflict Resolution, and Problem Solving,
- YARDI, Realpage Onesite, Knock, Microsoft Office, STAR, Google Docs, Google Drive, Wincor, Infogenesis, Micros
- Administrative Leadership
- Deposits Management
- Code Compliance
- Property Service Contract Administration
- Violation Resolution
- Dispute Handling
- Performance Assessment
- Tenant and Owner Liaising
- Vacancy Marketing
- Operating Cost Tracking
- Grounds and Facility Inspection
- Tenant and Eviction Laws
- Property Management Software Understanding
- City and County Regulations
- Affordable Housing Programs Knowledge
- Fair Housing Mandates
- Background Check Investigations
- Property Management Systems
- Financial Budgeting and Reporting
- Fair Housing Laws Knowledge
- Spreadsheet Tracking
- Yardi Systems Yardi Voyager Commercial
Timeline
Store Manager
H&M Hennes & Mauritz
06.2023 - Current
Property Manager
Richman Property Services, Claymore Crossings Apts
03.2020 - Current
Visual Merchandiser
TARGET
08.2018 - 01.2020
Teacher
Kidspark
09.2017 - 08.2018
Flagship Store Department Manager
H&M
10.2012 - 10.2016
Assistant Manager
Talbots
05.2010 - 05.2011
Assistant Manager
Mango NY Inc
01.2008 - 01.2010
Bachelor of Fine Arts - Fashion Design
International Academy of Design And Technology