Iris Soto
Riverside,CA
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
8
8
years of professional experience
Work History
Server
Texas Roadhouse
07.2023 - Current
- Managed multiple tables simultaneously while maintaining high service quality during peak hours.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to presentation standards.
- Enhanced guest satisfaction by promptly addressing concerns and resolving issues effectively.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Assistant Manager
Chicken Dijon
09.2017 - 05.2023
- Organized paperwork and scheduling
- Supervised employees and provided customer support in escalated situations
- Recommended substitutions and provided ingredient information on plates
- Performed closing duties such as cleaning the dining area, counting registers, and closing the restaurant.
Server
Hooters
03.2022 - 05.2023
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Implemented effective upselling techniques, contributing to increased sales revenue for the establishment.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Bachelor of Arts - Human Services With Mental Health Recovery
California State University, Dominguez Hills
Carson, CA12-2024
Certificate - Administrative Office Assistant
Southern California Regional Occupational Center
Torrance, CA06-2018
High School Diploma -
Torrance High School
Torrance, CA06-2018
Skills
- Excellent presentation and communication
- Strongly self-motivated, punctual, and follow directions accurately
- Responsible, reliable, and able to multitask
- Bilingual in English and Spanish fluently
Timeline
Server
Texas Roadhouse
07.2023 - Current
Server
Hooters
03.2022 - 05.2023
Assistant Manager
Chicken Dijon
09.2017 - 05.2023
Bachelor of Arts - Human Services With Mental Health Recovery
California State University, Dominguez Hills
Certificate - Administrative Office Assistant
Southern California Regional Occupational Center
High School Diploma -
Torrance High School