Iris Torres
Omaha,NE
Summary
Energetic Treatment Coordinator with thorough understanding of financial options, dental plans and dental terminology. Specialties include communicating treatment plans to patients, performing thorough consultations and interviews and presenting dental treatment payment contracts. Manages multiple tasks and works through interruptions.
Overview
6
6
years of professional experience
Work History
Treatment Coordinator
Omaha and Council Bluffs Oral Surgery
Omaha, Nebraska
11.2019 - Current
- Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication
- Updates and maintains patient insurance information
- Maintains doctor schedule to ensure efficient use of the doctor’s time
- Partners with clinical team to ensure excellent patient experience
- Adheres to deadlines and prioritize work against the patient schedule
- Collects payments from patients in an effective and professional manner
- Understands doctor treatment recommendations and develops treatment plans from diagnosis
- Effectively communicates treatment options and associated costs to the patient
- Maintains confidentiality of all information in accordance with HIPAA
Family Permanency Specialist
PromiseShip
Omaha, Nebraska
05.2019 - 11.2019
- Participated in face-to-face visits with families and providing support and referrals for services as needed
- Assisted and reviewed with creating safety plans for families to follow to create a safe and protective environment
- Documented the meetings that were facilitated with Family Permanency Specialist in N-FOCUS, a state database where family information is gathered.
Intern
PromiseShip
Omaha, Nebraska
08.2018 - 05.2019
- Sorted and organized files, spreadsheets and reports.
- Analyzed problems, identified solutions and made decisions.
- Interacted with customers by phone, email or in-person to provide information.
Intern
Youth Emergency Services, YES
Omaha, Nebraska
08.2015 - 12.2015
Resident Assistant
Residence Life and Housing, Iowa Western Community College
Council Bluffs, Iowa
01.2014 - 10.2015
- Assist and encourage floor members to develop a livable, inclusive and responsible community
- Administrative role by communicating with the Resident Life Coordinator through the use of various forms of communication channels
- Duty nights rotate according to the staff size and the needs of the housing facility.
Education
Bachelor of Science - Social Work
University of Nebraska At Omaha (UNO)
Associates of Pre - Social Work
Iowa Western Community College Council Bluffs
Skills
- Employee Training Program
- Documenting and Recording Information
- Operational Records Maintenance
- Medical Condition Coding Software
- Administrative and Office Support
- Explaining Policy and Procedures
- HIPAA Regulations
Timeline
Treatment Coordinator
Omaha and Council Bluffs Oral Surgery
11.2019 - Current
Family Permanency Specialist
PromiseShip
05.2019 - 11.2019
Intern
PromiseShip
08.2018 - 05.2019
Intern
Youth Emergency Services, YES
08.2015 - 12.2015
Resident Assistant
Residence Life and Housing, Iowa Western Community College
01.2014 - 10.2015
Bachelor of Science - Social Work
University of Nebraska At Omaha (UNO)
Associates of Pre - Social Work
Iowa Western Community College Council Bluffs
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