Satanya K. VanDam
Detroit,MI
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every patient a positive and memorable experience. Trained in closing treatment plans and helping patients determine which treatments are best for individual needs. Excellent knowledge of basic and advanced dental/orthodontic terminology and comfortable presenting dental/ortho information to patients. Thorough understanding of financial options and dental/ortho plans.
Overview
22
22
years of professional experience
Work History
Treatment Coordinator
Lifetime Orthodontics
Grosse Pointe Woods, MI
06.2022 - Current
- Established clean, sterile and welcoming environment for patients.
- Updated patient records with new data and treatment information.
- Briefed patients on dental procedures and payment plans to help make informed decisions.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
Office Manager
Superior Orthodontics
Eastpointe, MI
03.2020 - 06.2023
- Provided leadership, insight and mentoring to newly hired and existing employees.
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
- Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures and dental board standards. Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Implemented staff scheduling to provide full coverage, supporting organizational needs. Planned and led team meetings to review business results and communicate new and ongoing priorities.
Orthodontic Practice Manager
Dental Works
Royal Oak, MI
08.2002 - 03.2020
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Attached wiring for braces and advised patient on how to properly and gently brush and floss.
- Made impressions of teeth for mouth guards and other oral fixtures.
- Protected patients by sterilizing instruments and equipment between every consultation.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Maintained master calendar and scheduled new appointments based on provider availability.
- Kept track of treatment information in patient records.
- Exposed dental diagnostic x-rays.
Education
Certificate of Completion - Dental Assisting
Everest Institute
Dearborn, MI09.2002
Some College (No Degree) - Liberal Arts and General Studies
Olivet Community College
Olivet Michigan Skills
- Patient Relations
- Articulate Communication
- Office Administration, appointment scheduling, payment collections
- Time Management
- Employee Work Scheduling
- Employee Training Program
- Employee Performance Evaluations and Employee Supervision
- Verbal and Written Communication
- Decision Making
- Critical Thinking
Timeline
Treatment Coordinator
Lifetime Orthodontics
06.2022 - Current
Office Manager
Superior Orthodontics
03.2020 - 06.2023
Orthodontic Practice Manager
Dental Works
08.2002 - 03.2020
Certificate of Completion - Dental Assisting
Everest Institute
Some College (No Degree) - Liberal Arts and General Studies
Olivet Community College