Rebecca Straw

• Coordinated patient appointments and treatment plans, ensuring optimal scheduling efficiency.
• Assisted patients with insurance verification and financial arrangements for dental services.
• Educated patients on treatment options and post-procedure care protocols, enhancing understanding.
• Maintained accurate patient records in electronic health record (EHR) system for compliance and accessibility.
• Collaborated with dentists to prepare treatment presentations that effectively communicated procedures to patients.
• Organized patient follow-ups to ensure continuity of care and address any concerns promptly.
• Streamlined communication between dental staff and patients to improve service delivery and satisfaction.
• Explained treatment choices to patients and helped determine best options.
• Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
• Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
• Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
• Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.

Originally hired as a dental assistant: promoted to treatment coordinator.

Responsible for scheduling appointments in a fast-paced, high volume dental practice

Provided prompt, courteous customer service and pleasant patient treatment experience.

Administrative duties include insurance verification, collect payments, professional telephone skills, data entry, faxing and patient interactions.

Excellent performance evaluations.