Iris Villarreal
San Antonio,TX
Summary
Compassionate Physical Therapy Technician skilled in patient communication, treatment preparation, and appointment scheduling. Committed to enhancing patient experiences and achieving positive treatment outcomes through effective therapeutic modalities.
Overview
48
48
years of professional experience
1
1
Certification
Work History
Physical Therapy Technician
TMC/CCP Pro Sports Rehab
San Antonio, TX
07.2017 - Current
- Assisted physical therapists with patient evaluations and treatment plans.
- Maintained cleanliness and organization of therapy equipment and treatment areas.
- Educated patients on exercise techniques and rehabilitation protocols.
- Supported patient mobility through therapeutic exercises and modalities.
- Trained new technicians on clinic procedures and safety standards.
- Monitored patient progress, documenting changes and reporting to therapists.
- Educated patients on proper exercise techniques and home care routines, promoting long-term health and injury prevention.
- Built rapport with patients, fostering trust and open communication throughout their rehabilitation journey.
- Prepared patients to meet with physical therapists.
- Enhanced patient comfort during treatment sessions by providing clear explanations of each procedure and maintaining a supportive environment.
- Assisted in the rehabilitation of patients, utilizing various therapeutic modalities such as ultrasound and electrical stimulation.
- Contributed to a positive clinic atmosphere by maintaining clean and organized treatment areas, ensuring efficient workflows for staff members.
- Contributed to a positive work environment by collaborating with colleagues, sharing knowledge and expertise, and fostering a sense of camaraderie among the staff.
- Monitored patient safety during treatments by diligently observing their movements and adjusting equipment settings accordingly.
- Assisted with reception duties like scheduling patients and completing follow up calls.
- Collaborated with physical therapists to develop individualized care plans tailored to each patient''s specific needs and goals.
- Provided exceptional customer service when interacting with both patients and their families, addressing concerns promptly while demonstrating empathy and understanding.
- Maintained accurate documentation of patient progress, enabling timely adjustments to treatment plans for optimal results.
- Issued individualized home exercise programs to patients and verified comprehension of instructions before discharge.
- Inventoried supplies and ordered more for office and patient rooms.
- Monitored patient's safety and response to exercise intensity to discuss with therapist or assistant.
- Executed interventions of modalities or exercise as directed by therapist or assistant.
- Streamlined daily operations through effective scheduling, appointment management, and coordination with other healthcare professionals.
- Improved treatment adherence, sending reminders and motivational messages to patients regarding their therapy schedule and home exercises.
- Improved patient experience with compassionate care and consistent communication, leading to high satisfaction feedback.
- Ensured compliance with healthcare regulations, regularly updating and verifying patient records for accuracy and completeness.
- Streamlined inventory management process, ensuring availability of necessary supplies and equipment for therapy sessions.
- Supported patient mobility and safety by providing proper assistance during exercises and transfers.
- Improved clinic revenue, effectively managing billing and insurance documentation with minimal errors.
- Maintained sanitized and organized workspace, contributing to safe and efficient rehabilitation environment.
- Increased clinic efficiency, preparing treatment areas and equipment before sessions and cleaning up afterwards.
- Contributed to positive and welcoming clinic atmosphere, greeting patients warmly and providing assistance as needed.
- Enabled more dynamic therapy approach, researching and suggesting new therapy techniques and tools to physical therapy team.
- Facilitated patient understanding of treatment plans, improving compliance and outcomes with clear explanations and demonstrations.
- Reduced patient wait times, efficiently scheduling appointments and managing therapy session flow.
- Contributed to positive treatment outcomes by accurately documenting patient progress and feedback for therapist review.
- Enhanced patient trust and comfort, establishing rapport through attentive listening and empathetic communication.
- Promoted culture of continuous improvement, participating in professional development workshops and sharing knowledge with colleagues.
- Enhanced therapeutic effectiveness with application of modalities such as heat, ice, and electrical stimulation under therapist guidance.
- Prepared for sessions by setting up patient treatment areas and equipment.
- Maintained cleanliness and sanitation of clinic or treatment environment.
- Monitored patient progress and reported changes to physical therapist.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Performed therapeutic massage, hot-cold packs placement, or electrical stimulation under direction of physical therapist.
- Educated patients and families on exercises and proper body mechanics.
- Checked physical therapy supplies, assisting with ordering and restocking.
- Utilized gait belts, lifts, or slings to safely move and transfer patients.
- Assisted physical therapists with patient examinations using manual therapy techniques and therapeutic exercise instruction.
- Communicated with physicians to provide updates on patient care.
- Documented each patient case with updates in computer system.
Perisable Rep
HEB Grocery Store
San Antonio, TX
07.2008 - 06.2017
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in inventory management, ensuring product availability and accurate stock levels.
- Trained new team members on operational procedures and customer engagement techniques.
- Implemented process improvements that enhanced workflow efficiency within the store environment.
- Maintained cleanliness and organization of store displays, contributing to a positive shopping experience.
- Collaborated with team members to meet daily sales targets and enhance product visibility.
- Monitored checkout operations, ensuring accurate transaction processing and customer satisfaction.
- Developed strong relationships with customers, fostering loyalty through personalized service interactions.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Enhanced company reputation by providing exceptional customer service and support.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Contributed to team sales goals by upselling products and services to customers.
- Updated job knowledge by participating in educational opportunities, reading professional publications, and maintaining personal networks.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
Receptionist
Pro Collision Center
San Antonio, TX
10.2007 - 03.2008
- Managed front desk operations, ensuring seamless customer interactions and appointment scheduling.
- Coordinated communication between customers and repair technicians to enhance service efficiency.
- Handled incoming calls and inquiries, directing them to appropriate personnel for resolution.
- Maintained accurate records of customer interactions and service requests using CRM software.
- Fostered positive relationships with clients, contributing to high levels of customer satisfaction and retention.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Clerical Assistant and IT Support Specialist
USAA
San Antonio, TX
09.1978 - 01.2007
- Managed document preparation and organization to support efficient workflow processes.
- Coordinated scheduling of meetings and appointments for departmental staff.
- Assisted in data entry and record maintenance using internal software systems.
- Streamlined office procedures to enhance operational efficiency and reduce turnaround time.
- Implemented filing system improvements that increased accessibility of documents.
- Provided administrative support for project initiatives, ensuring timely completion of tasks.
- Monitored inventory levels and ordered supplies to maintain optimal stock availability.
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
- Composed sensitive, confidential reports and documentation.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Produced high-quality documents, presentations, and spreadsheets using Microsoft Office Suite applications.
- Collaborated with other clerical staff on special projects, improving overall office performance.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Mentored, trained and supported new staff members in office policies and procedures.
- Contributed to a positive work environment by promoting effective communication among team members.
- Processed invoices and expense reports accurately and efficiently to maintain up-to-date financial records.
- Input data into spreadsheets and databases.
- Edited and proofread documents for accuracy and completeness.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Education
High School Diploma -
St. Gerard Regional High
San AntonioSkills
- Patient communication
- Hot and cold therapy
- Appointment scheduling
- Traction therapy
- Electrotherapy
- Client relations
- Cleaning and sanitation
- CPR certified
- Treatment preparation
- Range of motion
Certification
Certified CPR
Speak and write English and Spanish
Languages
Spanish
Limited Working
Timeline
Physical Therapy Technician
TMC/CCP Pro Sports Rehab
07.2017 - Current
Perisable Rep
HEB Grocery Store
07.2008 - 06.2017
Receptionist
Pro Collision Center
10.2007 - 03.2008
Clerical Assistant and IT Support Specialist
USAA
09.1978 - 01.2007
High School Diploma -
St. Gerard Regional High