Iris Wall
Greenville,USA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
23
23
years of professional experience
Work History
Warehouse Clerical Assistant
Norris Iron and Metal INC
07.2023 - 04.2024
- Managed customer interactions at the scales, ensuring accurate weight recording for material transactions
- Supervised truck drivers for safe load transportation, adhering to company and industry standards
- Efficiently handled office support tasks for yard workers and truck drivers, promoting smooth operations
- Implemented innovative inventory management strategies, improving accuracy and efficiency
- Contributed to a collaborative work environment, supporting team members as needed.
Emerging Store Manager
Walgreens
07.2022 - 07.2023
- Demonstrated strong leadership skills in managing front end of the store
- Displayed analytical skills in making recommendations on overall operations
- Exhibited innovative approach in improving store sales and profitability
- Showcased problem-solving skills in handling cash drops and providing change to cash registers
- Made significant impact by taking over responsibilities in the absence of the Store Manager.
Delivery Driver
Door Dash and Uber Eats
05.2021 - 02.2022
- Oversaw food and item delivery for Door Dash and Uber Eats
- Achieved 99% on-time delivery rate
- Mastered route planning and optimization
- Addressed delivery issues effectively
- Contributed to a 25% increase in positive customer reviews.
Tech Services Supervisor
Staples (Connect)
06.2020 - 06.2021
- Spearheaded tech services at Staples, fostering a collaborative retail environment
- Delivered top-tier customer service, prioritizing customer needs
- Boosted tech sales through strategic product promotion
- Led a dynamic team, driving tech-focused retail performance.
Department Supervisor
Lowe's
07.2011 - 11.2019
- Department Supervisor/Service Manager/Department Manager across multiple areas in the store
- Possessed broad product knowledge, engaging associates and customers across departments
- Occasionally opened or closed the store, serving as manager-on-duty
- Leveraged problem-solving skills to meet the demands of the store.
SOS/Credit Coordinator
Lowe's
04.2010 - 07.2011
- Delivered superior customer service
- Assisted each customer with enthusiasm
- Followed up on special order sales
- Enhanced customer satisfaction through supportive interactions.
Shift Leader
Blockbuster
10.2009 - 06.2010
- Established an engaging customer service culture
- Set and monitored daily sales targets
- Coached team members for performance improvement
- Managed opening and closing operations.
Certified Personal Trainer
Lady Fitness
02.2007 - 10.2009
- Delivered personalized fitness training to clients
- Facilitated new member sign-ups
- Conducted comprehensive orientations for new members
- Managed front desk operations
- Ensured high-quality customer service.
Assistant Manager
Dollar General
04.2004 - 07.2005
- Managed cash flow and inventory, ensuring optimal store operations
- Supervised employee scheduling for maximum productivity
- Promoted from cashier to assistant manager within a year.
Pricing Team Leader
JC Penney
01.2001 - 02.2004
- Spearheaded pricing accuracy initiatives, ensuring sign, ad, and point-of-sale prices aligned
- Conducted daily departmental price audits to maintain pricing integrity
- Managed all aspects of signage, price alterations, and markdowns
- Led inventory management efforts, contributing to efficient stock control.
Education
Highschool Diploma -
Lakewood High School
Sumter, SC06.1997
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking, Quick Learner
- Typing (50wpm), Data Entry, Clerical Support
- Customer Relations
- Problem Resolution
- Computer Proficiency
- Complaint resolution
- Microsoft Outlook, Microsoft Office Suite
- Follow-up skills
- Customer Relationship Management (CRM)
Timeline
Warehouse Clerical Assistant
Norris Iron and Metal INC
07.2023 - 04.2024
Emerging Store Manager
Walgreens
07.2022 - 07.2023
Delivery Driver
Door Dash and Uber Eats
05.2021 - 02.2022
Tech Services Supervisor
Staples (Connect)
06.2020 - 06.2021
Department Supervisor
Lowe's
07.2011 - 11.2019
SOS/Credit Coordinator
Lowe's
04.2010 - 07.2011
Shift Leader
Blockbuster
10.2009 - 06.2010
Certified Personal Trainer
Lady Fitness
02.2007 - 10.2009
Assistant Manager
Dollar General
04.2004 - 07.2005
Pricing Team Leader
JC Penney
01.2001 - 02.2004
Highschool Diploma -
Lakewood High School
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