Sydney DelCid
Charlotte,NC
Summary
Bilingual individual with a strong background in reporting on performance metrics and implementing valuable system tools. Dedicated to documenting workflows and completing root cause assessments on inventory.
Overview
5
5
years of professional experience
Work History
Warehouse Clerical Support Administrator
Best Buy Delivery Distribution Center
06.2023 - Current
- Enter, verify, maintain, and correct data on a computer or handheld scanning device
- Create work assignments for warehouse personnel
- Complete distribution center reports
- Process records, document data and prepare reports for various control areas of the center
- Resolve issues concerning vendor appointments, shipment quality, damage, and third-party logistics delivery
- Conduct cycle counts as guidance for inventory control.
Merchandise Processor- Parts Department
Best Buy Delivery Distribution Center
06.2022 - 06.2023
- Receiving product and maintaining proper inventory, Creating pallets of product, Shipping product.
- Inspected items to check quality and accuracy against specifications.
Assistant Store Manager
Sally Beauty Supply
08.2021 - 04.2022
- Supervise and train staff
- Review staff performance and offer constructive feedback
- Collaborate with team leads on setting and achieving team-specific goals
- Purchase inventory based on current trends, availability of new products and customer interest.
Assistant Property Manager
Advantage Storage
05.2021 - 08.2021
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Kept accurate records of all resident and tenant correspondence.
Customer Service Supervisor
Valor Global
08.2020 - 04.2021
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
Shift Lead
Raising Canes
02.2020 - 08.2020
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Floor Supervisor
Golden Corral
02.2019 - 02.2020
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
Cashier/ hostess
Golden Corral
12.2018 - 02.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Primavera Online High School
05.2018
Skills
- Customer Service
- Strategic Planning
- Staff Development
- Issue Identification
- Root Cause Analysis
- Report Preparation
- Clerical Support
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Warehouse Clerical Support Administrator
Best Buy Delivery Distribution Center
06.2023 - Current
Merchandise Processor- Parts Department
Best Buy Delivery Distribution Center
06.2022 - 06.2023
Assistant Store Manager
Sally Beauty Supply
08.2021 - 04.2022
Assistant Property Manager
Advantage Storage
05.2021 - 08.2021
Customer Service Supervisor
Valor Global
08.2020 - 04.2021
Shift Lead
Raising Canes
02.2020 - 08.2020
Floor Supervisor
Golden Corral
02.2019 - 02.2020
Cashier/ hostess
Golden Corral
12.2018 - 02.2019
High School Diploma -
Primavera Online High School
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