Iris Zamarripa
Houston
Summary
Dynamic Associate Banker at JPMorgan Chase with a proven track record in consumer banking and customer service excellence. Skilled in educating clients and developing strong relationships, I ensure compliance while enhancing financial literacy. Recognized for effective cash handling and due diligence, I thrive in fostering client satisfaction and retention. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs.
Overview
10
10
years of professional experience
Work History
Cashier
Phoenicia Specialty Foods
Houston, TX
07.2016 - 12.2017
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer balancing through diligent record-keeping.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Managed inventory levels by restocking shelves and organizing products effectively.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Worked flexible schedule and extra shifts to meet business needs.
Associate Banker
JPMorgan Chase
Houston, TX
12.2017 - Current
- Managed client banking relationships, ensuring high levels of customer satisfaction and retention.
- Executed daily transactions accurately, maintaining compliance with regulatory standards and internal policies.
- Provided guidance to clients on product offerings, enhancing their financial literacy and service utilization.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Collaborated with team members to train new associates on operational procedures and customer service excellence.
Education
No Degree -
University of Houston
Houston, TX12-2017
High School Diploma -
Jefferson Davis High School
Houston, TX05-2015
Skills
- Teller experience
- Due diligence
- Consumer banking
- Educating clients
- Customer Service-oriented
- Developing customer relationships
- Audit procedures
- Cash handling
- Analytical thinking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Associate Banker
JPMorgan Chase
12.2017 - Current
Cashier
Phoenicia Specialty Foods
07.2016 - 12.2017
No Degree -
University of Houston
High School Diploma -
Jefferson Davis High School