Iris Zavala
Kansas City,MO
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Tria Health
Leanord Jennings
Kansas City, Missouri
11.2024 - Current
- Functioned as the main point of contact for members addressing their inquiries and issues.
- Managed inbound and outbound calls to assist members effectively.
- Collaborated with pharmacists and pharmacy technicians to deliver exceptional service quality for members.
- Supported clinical programs by building relationships with members and healthcare providers.
- Take new enrollments over the phone
- Make appointments
Cristo Rey
Jamesia Price
Kansas City, Missouri
09.2023 - 06.2024
- Created friendly atmosphere for students, parents, and visitors to create welcoming environment.
- Conducted outbound calls to families for updates and information sharing.
- Directed incoming calls to appropriate departments for efficient communication.
- Organized and prioritized email communications, organized documents, and filed records to ensure accessibility.
- Input and updated information in school databases to maintain accuracy.
Education
Certificate - Pharmacy Technician
Metropolitan Community College
Kansas City, MO12-2024
High School Diploma -
Cristo Rey
Kansas City, MO05-2021
Skills
- Database management
- Customer service excellence
- Bilingual communication
- Problem solving
- Team collaboration
- Conflict resolution
Timeline
Tria Health
Leanord Jennings
11.2024 - Current
Cristo Rey
Jamesia Price
09.2023 - 06.2024
Certificate - Pharmacy Technician
Metropolitan Community College
High School Diploma -
Cristo Rey