Irisa Nix
Columbia,SC
Summary
Dynamic Shift Manager at Firehouse Subs with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in cash handling and employee training, I successfully resolved complaints and optimized workflows, leading to improved team performance and loyalty. Passionate about fostering a motivated work environment and driving continuous improvement. Keeping the environment clean and safe under the company requirements.
Overview
4
4
years of professional experience
Work History
Shift Manager
Firehouse Subs
6041-A Garners Ferry Rd Columbia, SC 29209 United
03.2022 - Current
- Resolved customer complaints promptly to ensure high levels of guest satisfaction and retention.
- Optimized workflows by designing innovative processes that enhanced order accuracy and expedited service delivery.
- Executed staff performance evaluations, delivering constructive feedback to enhance professional growth.
- Facilitated team meetings to spearhead continuous improvement initiatives enhancing operational efficiency across shifts.
- Open and Close shifts under company requirements.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities.
- Maximized profitability by monitoring labor.
- Improved overall team performance by effectively delegating tasks and providing clearinstructions.
- Adhered to company standards and compliance requirements for operations and cleanliness ofareas.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Processed refunds and exchanges in accordance with company policy.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandises.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Took orders, prepared meals, and collected payments.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiment’s, silver ware and napkins.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations
Education
High School Diploma -
Lower Richland High School
Hopkins, SC05.2023
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Staff motivation
- Opening and closing procedures
- Handling customer complaints
- Training and mentoring
- Energetic and enthusiastic
- Inventory control
Timeline
Shift Manager
Firehouse Subs
03.2022 - Current
High School Diploma -
Lower Richland High School