IRIS BLIGH
Bolton,USA
Summary
It is my sincere desire to obtain a full-time permanent position where I can plant my roots and grow with the company while I utilize my natural talents plus acquired skills and abilities to fulfill my occupational requirements in a timely manner while maintaining an elevated level of professionalism and being part of something great!
I am a seasoned Office Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Reliability and a proactive approach to meeting customers and organizational goals.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Data Entry Clerk
CATIC
Rocky Hill, CT
12.2025 - 03.2026
- Conducted accurate data entry into company databases, ensuring information integrity and consistency.
- Managed large volumes of data by utilizing advanced spreadsheet functions for streamlined processing.
- Coordinated with team members to identify and resolve discrepancies in data records efficiently.
- Implemented quality control measures resulting in improved accuracy rates of entered data.
Administrative Assistant
Florence Mills Apartments Barkan Management
Vernon, CT
10.2025 - 11.2025
- A low-income housing administrative assistant manages the office and provides clerical and administrative support for property managers and residents. The assistant is the first point of contact, has strong organizational and interpersonal skills to manage tasks related to applications, tenant services, and regulatory compliance.
- Tenant and applicant services
- Answer phones, respond to emails, and greet visitors with courtesy and professionalism.
- Assist potential residents with the application process by providing forms, explaining requirements, and answering questions.
- Manage applicant waiting lists and process new resident files.
- Distribute notices, newsletters, and other important information to tenants.
- Handle rent payments, prepare receipts, and assist with resident repayment agreements.
- Administrative and clerical support
- Maintain accurate and confidential tenants and program files, both electronically and in hard copy.
- Perform data entry, prepare reports, and assist with processing daily accounting transactions like accounts payable.
- Draft correspondence, order office supplies, and manage incoming and outgoing mail.
- Schedule appointments, inspections, and meetings for property managers and tenants.
- Coordinate with vendors for office equipment maintenance and supplies.
- Property and program compliance
- Collect required third-party verification of income and assets for eligibility assessments.
- Assist with tenant lease-ups and annual recertifications in accordance with federal (HUD) and local requirements.
- Open and close maintenance work orders and communication with maintenance staff.
- Coordinate inspections, including scheduling with tenants and landlords and sending out repair notices.
- Help prepare for compliance audits and program reviews.
- Qualifications
- A high school diploma or equivalent is typically required, with an associate's degree sometimes preferred.
- One or more years of experience in an office or customer service setting is common.
- Prior experience in affordable housing, HUD, Section 8, or other social service programs is a strong plus.
- Knowledge of fair housing laws and regulations is often required.
- Essential skills
- Customer service: The ability to communicate effectively with a diverse population, including those who may be experiencing distress.
- Organizational skills: Strong attention to detail to ensure accurate record-keeping and data entry.
- Computer proficiency: Competence with Microsoft Office Suite (Word, Excel, Outlook) and property management software (such as Yardi or OneSite).
- Interpersonal skills: The ability to collaborate well with a team and de-escalate sensitive situations.
- Discretion: The capability to manage confidential information with a high level of professionalism.
Customer Service Representative
Sumitomo Bakelite North America
Manchester, CT
09.2024 - 02.2025
- Receive, enter, and confirm orders that are received by phone, email, and fax from both domestic and international customers.
- Provide vendor managed inventory service for customers.
- Process returns material authorization (RMA), corrective action reports, and processes credit memos.
- Maintain/update customer master order.
- Perform monthly end billing and consignment.
- Process international orders as required, process invoices.
- Direct communication with customers, production, and sales.
- Work with production scheduling to ensure order fulfillment.
- Update customer of any issues, changes in the production schedule which may affect their orders.
- Inform sales of any sudden changes in customer product demand that may affect production planning.
- Provide information on shipment/pricing discrepancies, or delivery/transportation issues that may result in any type of dispute with the customers.
- Direct customer inquiries about information on sales.
- Confirm inventory availability to ensure delivery dates can be met for stock and MTO products, and work with either the plant, the customer, or both to develop solutions to order fulfillment issues.
- Coordinate freight and production schedules with customer requirements.
- English: Fluent/native level abilities are required on reading, writing and speaking.
- Computer skills: Word, Excel, Outlook, SAP, Docuware Digital File Organization.
- Able to listen to, communicate clearly and assist customers to best my ability and service.
- Work Remotely from home / hybrid.
Manager / Sales Specialist
Metro Mattress
Manchester, CT
01.2024 - 08.2024
- Customer-centric focuses on ensuring pleasant and successful interaction with customers.
- 01/24 Hired as Sales Associate – Now Store Manager of the largest CT location 05/24.
- Increased sales volume by 80% in a low producing location / store.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed cash transactions efficiently while adhering to company cash managing policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Answered multi-line phone system, route calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted with file organization, ensuring documents were properly categorized and easily accessible for team members.
- Maintained up-to-date knowledge of computer software programs for optimal data entry results.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Company Closed
Office Coordinator
Sun Communities
MI
07.2023 - 09.2023
- Greets and establishes rapport with guests, current and prospective residents. Fields community comments, suggestions, and complaints to the Community Manager.
- Prepares and distributes resident and community communications such as rule reminders, violation notices, rent increase letters, delinquency notices, eviction paperwork, lease addendums and renewals.
- Collects and posts resident security deposits, processing fees, rent, inspection, application, or other miscellaneous fees in Yardi, records in the proper accounts and issues receipts.
- Complete and reconcile community reports in accordance with monthly calendar, including accounting reports, community traffic reports, and community activity reports. Maintains records and files in accordance with the Operations Manual.
- Performs general administrative functions such as answering phones, typing, copying, faxing, and filing.
- Reviews and codes invoices and statements for Community Manager approval.
- Schedules clubhouse rentals and processes rental fees.
- Ensure office supplies are sufficiently stocked and prepare supply orders as needed.
- Make collection calls for site rental payments as directed by the Community Manager.
- Submits severe debt files to collections.
- Processes resident move-ins and move-outs in accordance with the Operations Manual.
- Assists with planning and coordinating resident relations events and activities within the community.
- Assists with the preparation of marketing materials, including brochures and flyers that pertain to homes for sale (new, pre-owned and brokered homes), community events, and other community-related information as directed by the Community Manager.
- Refers all sales prospects to the Community Manager and enters prospect information into Yardi in a timely manner.
- Assist prospective residents by checking the status of Sun Homes inventory. Reviews new and pre-owned home listings, shows homes to prospective residents, and assists with rental applications at the discretion of the Community Manager.
- Completes new move-in incentive requests for non-Sun Homes deals.
- Prepares bank deposit slips and deposit funds as required; makes daily bank runs as needed.
Customer Service / Sales
EcoChoice Pest Control
Bolton, CT
04.2022 - 10.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations
- High volume of selling pest control services.
- Daily use of Microsoft and custom CRM system to manage customers/business/analysis.
- Field Inbound Sales / Customer Service calls for all phases of pest control services.
- A/P – A/R -process payments.
- Weekly mailing of invoices.
- Professional phone etiquette.
- Data Processing.
- Organization Skills and practice.
- Proficient time management.
- Able to perform and utilize all office functions - Filing, Copy-Fax Machine, Scanner, etc.…
- Process confidential materials and information professionally.
- Courteous, Kind, Display high energy, enthusiasm, optimism, and cheerful outlook.
- NPMA sales specialist certification
Procurement Specialist
NESW Specialty Metals MFG
Central, CT
08.2006 - 11.2007
- Daily procurement, handling suppliers, and generating Purchasing Orders.
- Dynamic analytical person with ability to craft solutions to everyday challenges with creative ideas.
- Written and verbal skills with the ability to communicate in a straightforward manner.
- Ability to work on my own while being an Integral Part of the Team efforts to produce desired company set goals.
- Excellent interpersonal skills and cultural awareness.
- Comfortable working well with all levels and functions within the organizations.
- Strong customer focus experience with a focus on business results.
- Strong organizational skills, communication, and social skills.
- Intermediate skills or better in Microsoft Office tools.
- Strong follow-through and project management skills.
Real Estate Sales Agent
Century 21
Central, CT
09.2003 - 09.2006
- Advertised client properties on websites, through social media, and in real estate guides.
- Continually stayed up to date on mortgage rates and related real estate news.
- Showed properties to potential buyers and other brokers at open houses and by appointment.
- Generated listings for sales and rental properties through cold calls and referrals.
- Accompanied buyers and sellers to their home inspections and appraisals.
- Marketed and sold the property for clients by hosting open houses and advertising online and in print.
- Followed up with prospective buyers regarding incentives from the builder and new developments in the surrounding area.
- Communicated with clients to understand their property needs and preferences.
- Collaborated closely with clients to get the appropriate loans, inspections, and credit reports.
- Performed duties, such as study property listings, interview prospective clients, accompany clients to property sites, discussed conditions of sale, and drew up real estate contracts.
Procurement/Administrative Assistant/Receptionist
Florian Tools
Central, CT
01.1999 - 09.2003
- Trade show coordination and execution for nationwide sales of Garden Tools.
- Co-Create Seasonal Garden Catalog, script, photos, set up, to printers and mailed quarterly.
- Photography and script for catalog items as well as purchase items.
- Assist setting trade show schedules, coordinating shipment of products for shows, processing orders to get products out in a timely manner as promised to customers.
- Acceptance of rejection and calm under pressure during sales process, custom service, etc.
- Personal assistant to the owners of the company.
- Essential employees trained as fill-in for positions out of the office or what came up.
- Implemented new computer system software, phone system, and filling systems.
- Government Grant Facilitator.
- Daily procurement, managing suppliers and generating Purchasing Orders.
- Excellent interpersonal skills and cultural awareness.
- Comfortable working well with all levels and functions within the organizations.
- Strong customer focus experience with a focus on business results.
- Strong organizational skills, communication, and social skills.
- Working knowledge of Microsoft Office, received windows certification at Horizon company paid.
- Strong follow-through and project management skills.
- Skilled in all facets of office practices and procedures.
- Manage a multi-line telephone system in a courteous and professional manner, routing calls to appropriate individual.
- Greet office guests and direct to proper person/department.
- Short and distribute incoming mail. Prepare outgoing mail.
- Oversee confidential, non-routine information, maintaining confidentiality with a prominent level of integrity.
- Assist general administrative functions related to payroll or accounting administration.
- Assist with the planning of meetings and conferences.
- General administrative support such as filing, scanning, letter composition, etc.
- Responsible for office equipment (copiers, fax) operation and maintenance.
- Function as a direct resource to all levels of employees’ retirement benefits processes and procedures.
Administrative Assistant
Connecticut Eye Bank
New Britain, CT
09.1998 - 12.1999
- All facets of running an office - While I was there, I helped implement new computer, phone and filing systems as the ones in place were antiquated for example the two phones in office were a rotary and a push button, implemented emails and other connections.
Assistant Manager of Movie Theater
Sony/ Lowes Movie Theater
Forestville, CT
01.1996 - 09.1998
- Assistant Manager / Floor Manager for a local movie theater. Schedule employees, cashier / concession sales, cashier / sell tickets in front of house, clean theaters after showings, party event planning, order stock, and customer service.
Full Time Mom, Happy Loving Mother
At Home/Everywhere
09.1989 - 01.1996
- Stay at home Mom with my daughter during the formative years with part time jobs as a food service server/server, retail stores/cashier for fun and extra money for the house.
Administrative Assistant
Administrative Consultants Inc
Waterbury, CT
09.1986 - 09.1989
- Insurance Company Representative Health Dental / Life Insurance/ ADD / STD / LTD through Cigna for Manufacturers Hanover Trust 9/86-9/89
- High School jobs were at Burger King, Caldor Department Store and Block Buster Video Store.
Education
No Degree - Business Administration And Management
Data Institute Business School [now Goodwin University]
East Hartford, CT09-1986
Skills
- Customer Service
- Purchasing
- Office Administration
- Property Management
- Front Desk Associate
- Sales Accounts Payable / Receivable
- Call Center
- Property Leasing
- Negotiation
- Human Resources
- Photography Communications Yardi
- Lotus Notes
- Retail
- Money Management
- Tenant Policies
- Data Entry
- Solution Centric
- “Get it Done with a Smile Attitude!!”
- Research Guru
- Microsoft Office 365 Microsoft Software
- Digital Organization / Docuware
- SAP
- Customer Service / Remote Work from Home
- Outlook
Certification
- IBM - Virtual - AI Intro to building AI computers February 2025 - Informational study to learn about the creation of AI.
- Coursera - Virtual - October 2022 - Google IT Support Professional
Skill development includes troubleshooting, customer support, net - working, operating systems, systems administration, and security — Informational study to learn more about the Google products.
- Microsoft - Virtual - Skill development Microsoft Office 365 — fundamentals that are critical for success in the workplace - Informational study to learn more about the new Microsoft products.
Timeline
Data Entry Clerk
CATIC
12.2025 - 03.2026
Administrative Assistant
Florence Mills Apartments Barkan Management
10.2025 - 11.2025
Customer Service Representative
Sumitomo Bakelite North America
09.2024 - 02.2025
Manager / Sales Specialist
Metro Mattress
01.2024 - 08.2024
Office Coordinator
Sun Communities
07.2023 - 09.2023
Customer Service / Sales
EcoChoice Pest Control
04.2022 - 10.2022
Procurement Specialist
NESW Specialty Metals MFG
08.2006 - 11.2007
Real Estate Sales Agent
Century 21
09.2003 - 09.2006
Procurement/Administrative Assistant/Receptionist
Florian Tools
01.1999 - 09.2003
Administrative Assistant
Connecticut Eye Bank
09.1998 - 12.1999
Assistant Manager of Movie Theater
Sony/ Lowes Movie Theater
01.1996 - 09.1998
Full Time Mom, Happy Loving Mother
At Home/Everywhere
09.1989 - 01.1996
Administrative Assistant
Administrative Consultants Inc
09.1986 - 09.1989
No Degree - Business Administration And Management
Data Institute Business School [now Goodwin University]
Personal Insights
- Ability to work independently and as an active member of a team.
- Proficiency with all Microsoft Office products.
- Proven background providing excellent customer service.
- Strong multitasking, time management, and prioritization skills.
- Good interpersonal skills.
- Excellent organizational skills and initiative.
- Solid foundation and understanding of technology.
- Ability to follow a detailed process.
- Purposeful Initiative-taking and directed.
- Energetic, outgoing, and friendly demeanor.
- Ability to ask the right questions and extract information in conversation.
- Ability to develop, maintain and nurture relationships with customers.
- Excellency in sales and marketing.
- High Level of Computer Literacy.
- Kindest Regards –