Irisliany Diaz Ramos
Tampa,FL
Summary
Dynamic Shift Manager with a proven track record at Pizza Hut, excelling in customer service and team development. Recognized for enhancing team performance and achieving high customer satisfaction through effective problem-solving and relationship building. Skilled in cash handling and documentation, ensuring seamless operations and a positive work environment.
Overview
2026
2026
years of professional experience
Work History
Shift Manager
Pizza Hut
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
Driver
Uber Driver
11.2024 - 05.2025
- Adhered to all applicable traffic legislation and safety protocols.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Shift Manager
Domino's Pizza
02.2023 - 12.2023
Travel Agente /sales
Self Employed Services
01.2020 - 08.2022
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Increased customer satisfaction with personalized follow-up strategies.
Education
South Dade Senior High
Homestead, FL06.2018
Skills
- Cash handling
- Customer service focus
- Punctual and reliable
- Energetic and enthusiastic
- Relationship building
- Team development
- Payment processing
- Documentation and reporting
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Driver
Uber Driver
11.2024 - 05.2025
Shift Manager
Domino's Pizza
02.2023 - 12.2023
Travel Agente /sales
Self Employed Services
01.2020 - 08.2022
Shift Manager
Pizza Hut
South Dade Senior High
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