Summary
Overview
Work History
Education
Skills
Languages
References
Style Coach
Communication Manager -
Training
Timeline
Iris M.R. Duhamel

Iris M.R. Duhamel

Pétion-Ville,Haïti

Summary

Results-driven professional with over 15 years of experience in Client Relationship, Sales & Marketing Management roles. Proven track record of cultivating and maintaining profitable relationships with customers across diverse industries including telecommunication, hospitality, banking, education, NGO, and Government. Skilled in leading large-scale projects from start to finish, consistently making strategic decisions that drive innovation and deliver successful outcomes.

Overview

17
17
years of professional experience

Work History

General Manager

TEKNSOL (TNS)
01.2023 - Current
  • Overall supervision of the company's operations, including project management
  • Managing resources and allocating budgets for projects
  • Coordinating teams and communicating directives and expectations
  • Evaluating project performance and adjusting strategies as needed
  • Establishing partnerships and relationships with internal and external stakeholders
  • Identifying and managing project-related risks

Consultant

LaMoumous Style Coaching Agency
09.2019 - Current
  • Providing personalized image consulting services to corporate clients and employees
  • Providing personalized image consulting services to corporate clients and employees
  • Offering advice on grooming, etiquette, and personal branding to align with corporate culture
  • Delivering workshops and training sessions on professional image and personal branding
  • Offering guidance on body language, communication skills, and executive presence
  • Assisting with resume building, interview preparation, and career advancement strategies
  • Integrating life coaching techniques to address personal development goals and work-life balance
  • Supporting clients in setting and achieving personal and professional objectives
  • Fostering a positive mindset and resilience to navigate challenges in both professional and personal life
  • On-demand sales, marketing (branding) & customer relationship consultations

Head of Sales & Marketing

International Logistic Service Integration (ILSI)
03.2018 - 08.2022
  • Revamping company visual identity (logo refresh, new website...)
  • Large Enterprise & Government account management
  • Simultaneously led two large scale projects with a collective budget of 900k of which were closed on time
  • Customer relationship management
  • Sales & Marketing coordination for Coby Beach Hotel Resort (Cote de Fer)

Head of Sales, Digicel Business

Digicel Haiti
10.2015 - 02.2018
  • Created new revenue stream (OCT) representing 15% to 18% of ICT revenue monthly
  • Formed fully operational ICT & IT technical sales department with an immediate 8% of increase in corporate sales within 3 months
  • Closed an average of 35% of all leads and achieved between 110% and 120% of projected monthly sales goals for Q1 & Q2 2016
  • Targeted and penetrated a competitive market
  • Sold hundreds of corporate accounts and converted many customers from competitors' services
  • Identify, develop, and provide overall management of sales representative networks to add value within throughout the country (Stores, foot-soldiers & freelancers)
  • Hires, motivates, manages, and develops a team of sales professionals including Account Managers, Client Relationship Reps, and others
  • Ensures all performance management, professional development and learning activities in support of the team are executed/
  • Works collaboratively with other department heads such as Marketing, Technical and legal to ensure customer satisfaction and sales targets are met

Enterprise Solution Manager

Digicel Haiti
10.2013 - 09.2015
  • Manage and provide leadership including training, work assignments, and performance evaluations
  • Assists Senior/Executive Sales Management in development of formal Business Plans; Participates in business review meetings with Executive Management
  • Develop corporate account portfolio and retail development plans that reflect distribution development and sales strategies and provide analysis based on defined KPIs
  • Mentor, manage and motivate team account managers and provide guidance on day-to-day account management activities
  • Use SPT's evaluation and development process, develop and provide annual performance reviews
  • Follow and make recommendations to improve sales and sales support processes to improve performance and team effectiveness

Sales and Marketing Director

Dixivox S.A.
09.2012 - 10.2013
  • Rebranding and creation of new visual identity of the company (Brand Study: Logo application, type study, color study, layout study) & relaunch
  • Develops prospective client lists, promotional activities, and awareness programs to create demand for strategic products/programs
  • Recruit, lead, direct, evaluate, and develop the organization's sales & marketing force to achieve established sales and profit goals
  • Develops a current sales/marketing plan that is updated on an ongoing basis
  • Develops and directs business strategies related to sales, service, and marketing CCHS MC products and programs
  • In charge of Sales and business development

Corporate Business Solutions & BSP Manager

Digicel Haiti/Voila S.A.
05.2012 - 09.2012
  • Oversaw the Digicel ICT team and support them in closing the open opportunities and filling the gaps
  • In charge of Data Solution Sales (Wimax, Dedicated Internet Service, E1, Telemetry and other business solutions such as USSD, SMS...)
  • Migration of all Voila ICT & postpaid corporate clients' migration to Digicel Network

Corporate Sales Manager

Voilà/ComCel S.A.
01.2010 - 05.2012
  • 2010 AWARD Leadership and Team Play Award Trilogy International Partners
  • Launched and led all sales and marketing initiatives for the Leased Line Connection Project
  • (Interconnection, internet, E1 ...) with an achievement of 1.2M of revenue within the first year
  • Restructuration of Corporate Sales Department
  • Project Management (GPRS, GPS, Corporate SMS)
  • Implementation of 3G network for Corporate & VIPs
  • Account Management the Us Embassy post-paid and residential internet services
  • Led a team of 12 sales and customer support agents + In-store corporate clients (20+ stores)

Corporate Business Supervisor

Voilà/ComCel S.A.
01.2009 - 01.2010
  • In charge of Corporate & Door to Door Sales Agents (10 agents)
  • Management of Key Corporate Accounts (sales & after-sales)
  • Project Manager: Leased Line Connection (pioneer in providing dedicated internet services in Haiti)

Electronic Recharge (DKDK) Supervisor

Voilà/ComCel S.A.
01.2008 - 01.2009
  • Launch of E-recharge (DKDK) - In charge of communication plan & Deployment across country
  • Daily monitoring, Forecasting & reporting

Education

Style Coach - Image Consulting & life coaching

Style Coaching Institute, London, UK

Marketing and Publics Relations

Centre d'Etude Diplomatique et Internationale (CEDI), Bourdon, Haïti

Bac I & II -

Institution du Sacré-Cœur, Turgeau

Skills

  • Business and Professional Goal Setting
  • Proven ability to achieve profitable sales growth
  • Excellent interpersonal, communication, and presentation skills, and the ability to make complex contractual, technical, and financial details sound simple
  • In-depth product expertise and a solid understanding of the telecom and ICT competitive domain and technologies Ability to train sales management team
  • Excellent written, verbal, and presentation skills, as well as excellent proficiency in Salesforcecom, Excel, and PowerPoint
  • Strong leadership capability, able to build a constructive working environment, and cross-functional cooperation
  • Ability to develop a team of sales professionals, ability to direct the activities of others, including coaching, training, guiding, developing, and managing
  • Highly results-driven: confident, thrives on hard work and consistent challenges, quick self-starter with a strong can-do attitude

Languages

Creole (Mother Tongue); French (Bilingual); English (Level IV); Spanish (Working Knowledge)

References

Available on Request

Style Coach

Personal Styling, Image Consulting & Life Coaching

Communication Manager -

Life Committee, Voilà (2010-2012). In charge of communication and coordination for all Voilà Internal Events.

Training

Customer Service (Certificate); Prevention & Combat of Fire: Evacuation System (Theory); Management control (Certificate); Supervisory Management (certificate); Professional Sales Management (Certificate), Blackberry. Mini MBA in Telecommunication. Ongoing training in professional image management (International Style Coaching Association Platform)

Timeline

General Manager - TEKNSOL (TNS)
01.2023 - Current
Consultant - LaMoumous Style Coaching Agency
09.2019 - Current
Head of Sales & Marketing - International Logistic Service Integration (ILSI)
03.2018 - 08.2022
Head of Sales, Digicel Business - Digicel Haiti
10.2015 - 02.2018
Enterprise Solution Manager - Digicel Haiti
10.2013 - 09.2015
Sales and Marketing Director - Dixivox S.A.
09.2012 - 10.2013
Corporate Business Solutions & BSP Manager - Digicel Haiti/Voila S.A.
05.2012 - 09.2012
Corporate Sales Manager - Voilà/ComCel S.A.
01.2010 - 05.2012
Corporate Business Supervisor - Voilà/ComCel S.A.
01.2009 - 01.2010
Electronic Recharge (DKDK) Supervisor - Voilà/ComCel S.A.
01.2008 - 01.2009
Style Coaching Institute - Style Coach, Image Consulting & life coaching
Centre d'Etude Diplomatique et Internationale (CEDI) - , Marketing and Publics Relations
Institution du Sacré-Cœur - Bac I & II,

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Iris M.R. Duhamel