Irlanne Fernandez

• Conduct end-to-end investigations into complex suspicious transactions and money laundering activities for Bank of America, consistently adhering to strict AML/BSA regulatory standards and KPMG procedures.
• Analyze financial data sets to detect unusual patterns, identifying more suspicious activity through rigorous application of prescribed investigative techniques.
• Leverage advanced transaction monitoring (TM), case management systems, and open-source intelligence (OSINT) to streamline the investigation lifecycle and enhance evidentiary support.
• Perform deep-dive comparisons of observed transactions against Know Your Customer (KYC) profiles to identify deviations in expected activity and mitigate institutional risk.
• Drafted comprehensive investigative narratives and SARs, ensuring total alignment with federal regulatory templates and internal QA benchmarks.
• Manage a high-volume weekly caseload while maintaining a 100% on-time delivery rate per Client Service Level Agreements (SLAs); provided transparent, professional status updates to engagement leadership.

Key Achievements:

• Led onboarding case walkthrough for new-hire cohorts, improving ramp time and quality.
• Serve as the go-to reviewer for decision testing, enhancing consistency and protecting client reputation.
• Championed AI usage guidance, improving team performance and coaching peers to high quality scores.
• Provide real-time floor support for new hires ensuring smooth production transition.
• Recognized as “KPHero” and trusted by leadership for high-priority cases and client-facing initiatives.

• Ensured accurate and timely labor cost reporting for all properties by overseeing Infor and scheduling software.
• Prepared and analyzed monthly labor cost accruals, general ledger reports, and detailed labor account analyses to support financial planning and oversight.
• Streamlined monthly labor cost accrual processes, leading to more timely and accurate financial reporting.
• Conducted in-depth data analysis to identify trends, improve staffing efficiency, and reduce overtime costs.
• Developed and implemented new standard operating procedures, which improved labor report accuracy and reduced processing time.
• Collaborated with Payroll and HR to resolve labor issues, enhancing team efficiency and accuracy.

• Managed guest check-ins/outs efficiently, resolved booking issues promptly, and ensured a positive guest experience.
• Maintained data integrity by accurately updating the reservation system and managing meticulous records.
• Coordinated with housekeeping and maintenance to address guest requests, enhancing overall service quality.

• Managed a team of over 20 personnel, overseeing scheduling, training, and professional development to improve team performance.
• Directed all aspects of security contract execution, leading cross-functional teams to enhance security protocols and decrease incidents.
• Analyzed security operations and implemented new protocols that reduced incident response times and enhanced overall safety.
• Managed payroll for all staff and oversaw the budget for equipment maintenance, ensuring accurate billing and timely payments.

• Monitored conditions to ensure a secure environment for guests and staff, managing crowd control during peak periods.
• Implemented efficient security protocols to reduce incident response times through proactive monitoring.