IRMA ARELLANO
Brownsville,TX
Summary
Professional with strong background in leadership and project coordination. Proven ability to enhance team performance and drive successful outcomes. Adept at managing multiple priorities, fostering collaboration, and adapting to dynamic environments. Skilled in problem-solving, decision-making, and effective communication.
Knowledgeable with background as an Assistant Lead. Successfully coordinated team efforts and streamlined workflows to enhance productivity. Demonstrated leadership and problem-solving skills in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Assistant Lead Case Manager
Southwest Key Programs
01.2018 - 07.2025
- Assign cases immediately upon youth’s arrival or the next business day.
- Perform weekly audits of 10% of the program’s active case files (physical and on SWK’s web-based system ETO) and maintain appropriate documentation to ensure compliance with SWK, State, and Federal guidelines.
- Review all assessments, Family Reunification Packets, and any other documentation or assessments for accuracy of information while ensuring proper spelling and grammar is utilized prior to case manager submission to any stakeholder.
- Ensure that case managers properly close all physical and electronic case files upon youth leaving the shelter.
- Develop corrective action plans or disciplinary memos to address performance issues of case management staff in collaboration with Program Director.
- Serve as the main point of contact for approving initial placements, youth being transferred and for requests for information in coordination with Program Director.
- Led team in development and implementation of program initiatives to enhance youth services.
- Mentored staff, fostering professional growth and enhancing team performance through training sessions.
- Collaborated with stakeholders to assess program effectiveness and identify areas for improvement.
- Developed training materials to support staff onboarding and continuous education on best practices in youth care management.
- Promoted a culture of continuous learning within the department by sharing expertise; encouraged others to pursue professional development opportunities.
- Evaluated staff performance regularly against established benchmarks; provided constructive feedback aimed at fostering continuous improvement.
- Ensured compliance with company policies, procedures, and regulatory requirements through diligent oversight of day-to-day operations.
- Supported lead manager in overseeing projects from inception to completion, ensuring high-quality results.
Federal Billing Clerk
Cameron Country Sheriff's Department
01.2011 - 11.2016
- Bill for Medical, Transport, and Housing of Federal Inmates.
- Complete Booking and Classification of new inmates.
- Assisted in developing improved billing processes, enhancing overall efficiency by reducing errors.
- Assisted with month-end closing procedures, contributing to an organized and punctual financial reporting process.
- Developed strong relationships with clients by providing exceptional customer service during phone calls or email communications regarding billing matters.
- Generated daily, weekly and monthly reports for billing department.
- Inmate File Compliance as per Texas Commission of Jail Standards.
- Processed billing statements accurately and efficiently for department services.
- Collaborated with law enforcement personnel to streamline billing protocols.
- Maintained confidentiality of sensitive information in compliance with regulations.
Education
Master's - Public Affairs, Public Administration
10.2025
Bachelor of Science - Criminal Justice
University of Texas at Brownsville
Brownsville, TX05.2007
High School Diploma - undefined
James Pace High School
Brownsville, TX05.2000
Skills
- Task delegation
- Training facilitation
- Staff development
- Decision-making capacity
- Teamwork and collaboration
- Problem-solving abilities
- Excellent communication
- Team leadership
- Task prioritization
- Continuous improvement
Languages
Spanish
Native or Bilingual
Timeline
Assistant Lead Case Manager
Southwest Key Programs
01.2018 - 07.2025
Federal Billing Clerk
Cameron Country Sheriff's Department
01.2011 - 11.2016
Bachelor of Science - Criminal Justice
University of Texas at Brownsville
High School Diploma - undefined
James Pace High School