IRMA AZUARA
Chicago Public Schools
Chicago,Illinois
1
Language
43
years of professional experience
To obtain a challenging position where I can utilize existing skills as an employment specialist and customer service support to help an organization reach its stated goals.
Work History
Substitute Support Services
1 Year 1 Month- Assisted extending core cadre assignments to maintain continuity of cadre responsibilities.
- Investigated and confirmed payment inquiries to support timely resolution.
- Scheduled citywide cadres for daily assignments to support ongoing city operations.
- Troubleshot frontline issues for substitute personnel to support on-demand coverage as needed.
- Delivered customer service support through in-house email and telephone channels to maintain customer satisfaction.
- Executed additional assigned responsibilities to maintain operational continuity.
Assistant Office Clerk
8 Years 3 Months- Prepared and typed original correspondence memorandums and reports to support school administrative operations under direction from school principal and/or principal’s designee.
- Managed processing and distribution of incoming mail and school correspondence to support timely delivery.
- Coordinated front desk operations, welcomed visitors, and routed guests to correct staff members. Managed appointment calendars for school administrators to support daily scheduling needs. Handled incoming and outgoing telephone calls for school personnel with professionalism.
- Delivered accurate guidance to support stakeholders with school operations and activities inquiries.
- Coordinated attendance tracking for students and staff. Managed payroll processing and preparation for school personnel through manual procedures and computerized timekeeping and payroll system.
- Owned maintenance of enrollment records and transfer processing to support accurate student enrollment.
- Oversaw student history record management to support accurate documentation and retrieval. Coordinated preparation and processing of procurement requisitions for supplies, instructional materials, furniture, and equipment.
- Managed school petty cash and internal account ledgers to support accurate cash handling and reconciliation; issued checks and prepared funds for deposit.
- Coordinated periodic report intake and compilation to support payroll pupil attendance enrollment fund tracking and ongoing account ledger maintenance.
- Prepared and submitted student transcripts to enable administrative processing and uphold accurate student records.
- Transcribed dictation to support accurate recordkeeping.
Campus Manager
8 Years 2 Months- Coordinated cross-stakeholder communication to enhance school operations.
- Handled all incoming calls and directed callers to appropriate parties.
- Supported record administration by filing materials and updating student records and staff files.
- Assisted translation for phone calls and parent meetings to facilitate effective communication.
- Ensured PowerSchool functionality and tracked attendance records for tardies and early dismissals by demographics.
- Submitted accurate lunch count to lunchroom staff to support daily lunch operations.
- Facilitated new student registrations and transfer processing in Impact to streamline enrollment.
Administrative Assistant
24 Years 9 Months- Provided administrative support for eight executives to sustain efficient daily operations across director, strategic account executive, account manager, and account service consultant roles.
- Developed marketing packages for product lines to enable sales teams and streamline client distribution workflows.
- Managed Atlas system updates to support timely processing of payment renewals and terminations.
- Managed meeting schedule coordination and calendar accuracy maintenance, preparing expense reports to support administrative operations.
- Managed preparation of monthly capitation payment mailings for approximately 300 providers to maintain accuracy and support on-time delivery.
- Facilitated team operations by collaborating effectively with support staff to maintain smooth support workflows.
- Planned and coordinated executive travel arrangements and processed expense reports in Concur to maintain expense management operations.
- Processed correspondence and information requests to support meeting scheduling and room coordination activities.
- Managed coordinated distribution of PC units and mobile devices to predetermined staff to support additional research and processing.
- Administered employee vacation, sick, and personal time to support accurate timekeeping operations.
- Sustained department project logs and files to support ongoing project tracking operations.
Education
- Microsoft Programs
Concentration: Enrolled in advanced courses in Microsoft Programs
Concentration: Continuing Education Classes
Accounting Diploma
Secretarial Diploma
Skills
Customer Service
Microsoft Office Suite
Adept at both oral and written communication
Communicate effectively across all organizational levels
Can easily break a large project down into smaller pieces
prioritize goals
work under short deadlines without sacrificing creativity
Excel at directing a cohesive staff in the successful attainment of objectives
Supervisor
Leadership
Claims
Network Management
Finance / Accounting
Typing 60 wpm
Key Accounts
Languages
Spanish
Timeline
Substitute Support Services
Chicago Public Schools
09.2025 - CurrentRead More
Assistant Office Clerk
Chicago Public Schools
03.2017 - 06.2025Read More
Campus Manager
UNO CHARTER SCHOOL NETWORK
01.2009 - 03.2017Read More
Administrative Assistant
UNITED HEALTHCARE
09.1983 - 06.2008Read More
Catherine Scott Secretarial School
Secretarial Diploma
Read More
Spanish Coalition for Jobs, Inc.
Accounting Diploma
Read More
Richard J. Daley College
Read More
Morton College
from Microsoft Programs
Read More