Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Irma Bakrach

St Louis,MO

Summary

Results-driven business professional with proven success in operations management, customer service, and team leadership. Skilled in streamlining processes, improving efficiency, and driving customer satisfaction. Recognized for adaptability, professionalism, and strong leadership in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Operations Manager

Vega Transport
05.2022 - Current
  • Designed and implemented systems to improve operational quality, resolve process breakdowns, and increase team efficiency.
  • Directed scheduling and logistics to ensure timely pickups, deliveries, and optimized routes that consistently met customer expectations.
  • Built and maintained long-term relationships with drivers and clients, enhancing morale, trust, and overall productivity.
  • Supervised and trained operations staff, ensuring compliance with company policies, safety standards, and best practices.

Service BDC Manager

Frank Leta Acura
Saint Louis, MO
06.2019 - 05.2022
  • Directed inbound and outbound customer communications through phone, email, and text campaigns, boosting service appointments and dealership traffic.
  • Implemented standardized communication scripts and electronic scheduling systems to improve consistency and enhance customer convenience.
  • Trained and supervised staff in customer engagement and appointment-setting, providing performance feedback to strengthen service quality.
  • Resolved escalated customer concerns promptly and professionally, ensuring satisfaction and repeat business.

Administrative Assistant

Frank Leta Acura
Saint Louis, Missouri
05.2017 - 05.2022
  • Managed daily office operations, including scheduling and workflow coordination, to ensure smooth and efficient business performance.
  • Implemented record-keeping systems and maintained spreadsheets/databases to track performance, analyze sales data, and improve organizational accuracy.
  • Served as the first point of contact for clients and visitors, delivering professional communication, and ensuring a positive customer experience.
  • Supported management by preparing reports, handling correspondence, and coordinating cross-departmental tasks to streamline operations.

BDC Service Representative

Frank Leta Acura
Saint Louis, Missouri
03.2016 - 06.2018
  • Responded to customer inquiries, processed orders, and scheduled service appointments, ensuring accuracy and timely follow-up.
  • Built strong client relationships through professional communication and personalized service that exceeded expectations.

Education

High School Diploma -

Bayless High School
St Louis, MO
05.2014

Associate of Applied Science - Business Administration And Management

Maryville University of Saint Louis
St Louis, MO

Skills

  • Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Team leadership, Project Management, Workflow, and Process Improvement
  • Critical Thinking, Communication, Multitasking

Languages

Serbian
Native/ Bilingual

Timeline

Operations Manager

Vega Transport
05.2022 - Current

Service BDC Manager

Frank Leta Acura
06.2019 - 05.2022

Administrative Assistant

Frank Leta Acura
05.2017 - 05.2022

BDC Service Representative

Frank Leta Acura
03.2016 - 06.2018

High School Diploma -

Bayless High School

Associate of Applied Science - Business Administration And Management

Maryville University of Saint Louis

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