Irma Bustillos Ruiz
Sacramento,CA
Overview
4
4
years of professional experience
Work History
Staff Services Analyst/Outreach Specialist
State of California - State Treasurers Office
Sacramento, CA
04.2023 - Current
- Handled customer inquiries via phone and email, providing timely and effective solutions.
- Participated in staff training sessions, acquiring new skills and knowledge.
- Facilitated training sessions for new employees on company policies and procedures.
- Monitored compliance with office policies and procedures.
- Participated in team meetings, presentations and special events.
- Conducted outreach activities to increase awareness of programs.
Case Manager
Child Action
Sacramento, CA
09.2022 - 04.2023
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Maintained confidentiality and adhered to professional ethics and standards.
- Monitored client progress through regular follow-ups and case reviews.
- Educated clients and their families about their rights and available community resources.
- Managed caseloads effectively, ensuring timely documentation and reporting.
Social Worker
Federal Public Defender's Office
Sacramento, CA
12.2020 - 08.2021
- Assessed clients for neglect and abusive situations to compile documentation for court hearings and reports.
- Assisted individuals experiencing homelessness by providing referrals for emergency shelter placements.
- Maintained accurate records of client progress and interactions according to agency standards.
- Completed intake assessments with patients and drafted community re-entry plans following treatment.
- Referred patients to community resources for mental health treatment, child protective services and assistance for people with developmental disabilities.
- Participated in multidisciplinary team meetings to discuss complex cases.
Education
Master of Arts - Social Work
Walden University
Minneapolis, MN08-2024
Bachelor of Arts - Social Work
Sacramento State
Sacramento, CA08-2021
Skills
- Strong teamwork
- Administrative support
- Customer relations skills
- Project assistance
- Fluent in Spanish
- Data entry
- Documentation
- Case planning
- Legal system navigation
- Stakeholder collaboration
- Resource management
Timeline
Staff Services Analyst/Outreach Specialist
State of California - State Treasurers Office
04.2023 - Current
Case Manager
Child Action
09.2022 - 04.2023
Social Worker
Federal Public Defender's Office
12.2020 - 08.2021
Master of Arts - Social Work
Walden University
Bachelor of Arts - Social Work
Sacramento State
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