Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Irma Diaz

New Britain

Summary

Compassionate Patient Care Technician with extensive experience at Hartford Healthcare Corporation, skilled in vital signs monitoring and EKG interpretation. Recognized for enhancing patient satisfaction through empathetic support and effective communication. Proven ability to foster teamwork and maintain a clean, safe environment, ensuring high-quality care and comfort for diverse patient populations.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Patient Care Technician

Hartford Healthcare Corporation.
01.2018 - Current
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
  • Performed EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
  • Reduced stress for patients and families through effective communication and empathetic support.
  • Fostered clean and hygienic environment, reducing risk of infections.
  • Prepared and maintained patient rooms for admissions, discharges, and transfers, ensuring readiness and comfort.
  • Collected and documented patient information to aid in accurate medical record keeping.
  • Documented patient information and care activities in electronic health record.
  • Enabled increased mobility for patients by assisting with ambulation exercises and transfers using proper body mechanics techniques.
  • Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
  • Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
  • Monitor Watcher for entire hospital recognizing abnormal heart rhythms, desaturation in oxygen and notifying the proper staff.

Certified Nursing Assistant

Jerome Home and Arbor Rose
10.2013 - 01.2018
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
  • Maintained clean and safe environment, reducing risk of infections and promoting health.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.

Certified Nursing Assistant

Walnut Hill Care Center
02.1999 - 10.2013
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
  • Supported patients with personal care tasks to preserve dignity and promote independence.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Transported patients between rooms and appointments or testing locations.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.

Education

Certificate - Certified Nursing Assistant.

ETI of Wethersfield
Wethersfield, CT

GED -

Learning Works Adult Education
90 Main St, New Britain, 06051
02-1996

Skills

  • Vital signs monitoring
  • CPR certification
  • Patient observation
  • Blood glucose testing
  • Catheter care
  • Specimen collection
  • Feeding assistance
  • Patient positioning
  • EKG interpretation
  • Information protection
  • Health monitoring
  • HIPAA compliance

Accomplishments

  • Achieved my certification by completing a Medical Coding Program with accuracy and efficiency.

Certification

  • CNA - Certified Nursing Assistant
  • Certified Medical Coder

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Patient Care Technician

Hartford Healthcare Corporation.
01.2018 - Current

Certified Nursing Assistant

Jerome Home and Arbor Rose
10.2013 - 01.2018

Certified Nursing Assistant

Walnut Hill Care Center
02.1999 - 10.2013

Certificate - Certified Nursing Assistant.

ETI of Wethersfield

GED -

Learning Works Adult Education

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