IRMA HERNANDEZ
Charlotte
Summary
Diligent Patient Care Technician with a solid background in customer service and patient support. Expertise in resolving inquiries and fostering strong relationships, resulting in high satisfaction rates. Committed to enhancing patient experiences and supporting nursing staff through effective communication and problem-solving.
Overview
8
8
years of professional experience
Work History
Patient Care Technician
Memorial Health Care System
Pembroke Pines
07.2023 - 11.2025
- Monitoring and documenting vital signs and patient conditions
- Monitored patient health status, reporting changes to healthcare professionals promptly.
- Perform venipuncture or capillary puncture to collect blood samples
- Conducted electrocardiograms to assess heart activity.
- Maintained accurate records to ensure adherence to care plans and enhance patient outcomes.
- Developed personalized care plans in collaboration with clients and families, enhancing quality of life.
- Trained new staff on client care and safety protocols, promoting consistent delivery of quality care.
Customer Service Representative
Universal Property & Casualty Insurance Company
Fort Lauderdale
06.2022 - 10.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Resolved customer complaints empathetically, fostering loyalty and encouraging repeat business.
- Managed high-stress situations with professionalism, effectively resolving disputes to maintain customer satisfaction.
- Processed policy changes and claims accurately, ensuring compliance with company standards.
- Educated clients on coverage options and benefits available.
- Maintained updated knowledge of insurance products to provide accurate information to clients.
- Assisted in training new hires on company procedures and customer service best practices.
Home Health Aide
Accessible Home Healthcare From Aventura
07.2017 - 02.2022
- Delivered personal care and assistance with daily living activities, promoting clients' well-being.
- Supported clients in daily living activities, enhancing comfort and safety in home environments.
- Assisted clients with mobility and transfers to ensure safety and comfort.
- Administered medications according to care plans and monitored client responses.
- Collaborated with healthcare professionals to develop personalized care plans.
- Guided clients and families on health management and self-care strategies to improve health outcomes.
- Ensured a clean and safe environment for clients through regular maintenance checks.
Education
High School Diploma -
Henry D. Perry Education Center
Miramar, FL04-2026
Patient Care Technician -
Memorial Health Care System
Hollywood, FL04-2026
Skills
- Patient observation
- Blood glucose testing
- Specimen collection
- Phlebotomy techniques
- Basic life support
- Infection control
- Infection control standards
- EKG administration
- Customer service
- Call center operations
- Computer proficiency
- Problem resolution
- Conflict resolution
- Bilingual
- First aid and CPR
Languages
Spanish, Full Professional
Timeline
Patient Care Technician
Memorial Health Care System
07.2023 - 11.2025
Customer Service Representative
Universal Property & Casualty Insurance Company
06.2022 - 10.2023
Home Health Aide
Accessible Home Healthcare From Aventura
07.2017 - 02.2022
High School Diploma -
Henry D. Perry Education Center
Patient Care Technician -
Memorial Health Care System